Big O Tires

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ethan brownvia Google

about 1 month ago

Was a repeat customer for years but not again after today. You lie to my face like I’m an idiot and I don’t come back. Made an appointment online for new tires. Got the confirmation email. Showed up and was then lied to. Was told they called to tell me - they didn’t. As I said, I’ve been here many times and have their number programmed into my phone. No calls from them since making the appointment, no voicemail. Calls and voicemails from others, including marketing calls, but none from them. You forgot to call, no biggie, just say “we meant to call you” instead of insisting you actually called when I said I don’t have any call from you. Lying to customers is bad for business. Even setting that aside, after lying about calling and telling me they don’t have the tires, they did not offer to help me pick alternatives or do anything but look at me and then the computer waiting for me to walk away. Well, I did just that and will not be back. Found better tires at a slightly better price from the dealer directly. Update: you asked me to reach out to the contact us section of your site 4 hours ago. Please note that I had already done this prior to leaving the review and still no answer. The only email from your company is one telling me I left something in my cart, which I already responded to too. That’s 2 emails from me to Big O Tires about the experience and no actual response other than an automated one telling me I left something in my cart that your store claimed is not available anywhere.

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Ericavia Google

2 months ago

They don’t…do anything?? I had trouble with my tire pressure and called ahead to see if I could stop by without an appointment. When I got there they told me to wait in a parking spot. Nothing happened after that. I thought maybe they were busy, although there was only one car in the garage and several staff members around. Then I saw the people who were in the office and told me to wait just slowly sauntering around, chatting with other employees. It was weird. I just left after 20 minutes. I did my best to think of reasons for this behavior but couldn’t come up with anything rational besides being a woman at an auto shop full of men, especially because they tended just fine to my partner who cranked up his masculinity when interacting with them. Wygd

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Yossuf Callenvia Google

3 months ago

Service was great inside and out. I went in to have my TPMS sensors put in, which was reasonably priced for my budget for my 2004 Infiniti FX35. It took about 45 minutes to an hour, and I was back on the road again; my sensors were reprogrammed. So the noise was gone; I just went to YouTube to get the method for turning off the light, normally just undoing the battery for 10-15 minutes until the power is out completely, negative wire first. Then putting the positive side on, then the negative after resets the codes . Is there a way to reset

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Helmina Kimvia Google

3 months ago

I called on 10/15/25 to replace my worn out tires and Francisco quoted me a great price for 4 new tires, installation and Tire Protection Plan and scheduled the work for 8:15am the next day. I arrived and was greeted by Francisco, who addressed all my questions courteously, and informed me about needed regular maintenance. He got the work started right away and service was completed within the 2 hours promised, actually 30 mins. earlier. I came back the following day to request a re-set of the Tire Pressure Monitoring System and Francisco completed this additional service quickly for me upon arrival at the shop. The stress of replacing my old tires was taken care of with great customer service! I plan to make this my go to tire repair shop moving forward.

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Sherm Tvia Google

over 1 year ago

I was in a pickle when I blew a tire today. I hate that new cars don’t have spare tires and to make it worst the tires on my car are a low volume hard to find tire. Marvin at Big O got me fitted with OEM spec tire in less then 24 hours. Great service and good peoples working over there. I think I found my go to tire shop. Edit: When I return home from picking up my wheel to install I notice the inside of the rim was marred and had gashes. See pictures. We inspected the wheel when I brought it in and specially told Marvin that these wheels are ridiculously expensive. Toyota part number 42611-12F40 BBS forged Aluminum made in Japan Morizo style wheels $2247 each!!!! He specially wrote on the purchase order and highlighted in bright yellow “Not damaged”. I blame the installer and is not Marvin’s fault. Marvin said he would only be able to fix the wheel ( get it re-finished) but it would take 5 days that I cannot spare. Since it is only on the inside of the wheel I’m just gonna take the huge “L” on this one!