Kela Morris
Went here Friday night with my boyfriend and another couple, and the experience was awful from start to finish. We were seated next to a large party that arrived *after* us, yet we watched our server give them constant attention while barely acknowledging our table. We asked for water multiple times and never received refills until reminding twice. He didn’t even come by to check on us until after the first complaint to management. What made it more frustrating was that the place wasn’t busy at all, and we were sitting right next to the party he was catering to nonstop. Eventually, my friend had to track him down just to ask where our food was and it wasn’t until then that he entered the order. We placed our order well before 8 PM, but it wasn’t sent to the kitchen until 8:46 PM (confirmed by the manager). Instead of being honest and admitting he forgot, our server kept giving excuses about “kitchen delays.” He acted as if we were in the wrong for inquiring and he threw his hands up and smirked at one point when we were watching her while she asked him about the status of the food. We were told 5 more minutes after asking for the 3rd time and it still took about 20 more minutes. Our drinks were sitting at the bar the entire time. When we asked about them, he casually said, “Oh yeah, I have that at the bar for you.” At that point, patience was gone. Not to mention that once we got the drinks, we got no straws. My friend went to grab some and brought them back, he comes over and says “By the way, these need to have black straws because they’re margaritas, but I won’t make you guys get up to get them.” You’re the server, right? We don’t work here to know what’s needed for what drinks. This was our first time here! Just very weird, passive-aggressive behavior all night. The manager was initially unhelpful and simply said, “I’ll talk to him, and if it’s not corrected, let me know.” It was not corrected. On top of everything, our lane stopped working before our game ended. We called for assistance, no one came, and we eventually gave up and left. We stopped at the front desk to express how dissatisfied we were. The manager did comp the food and drinks, but the food wasn’t good anyway. The pizza was lukewarm despite being described as “freshly made.” Honestly, comping it didn’t feel like enough, especially considering how poorly the situation was handled. It felt like the manager was doing us a favor rather than taking responsibility. We spent about $60, and it was absolutely not worth it. I’ve worked in management before, and this was not handled the way it should have been. I’m even considering disputing the charge with my bank. Overall, a very disappointing experience, and I won’t be returning. Update: Contact corporate with no response. Notice how they responded to every other review except mine! I will be disputing.
