Brennan Heating, Air Conditioning, & Electric

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Avinash Gupta

via Google

Pathetic customer service. Their technician was supposed to arrive between 1:00 pm - 3:00 pm. No one ever showed up. I called at 3:00 pm to check and they mentioned the technician will be there in 20-30 minutes. Even got a text and an email that the technician will be home soon. But again no one showed up. Stay away from Brennan for any HVAC work, their service is very poor

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omar cervantes jr

via Google

I’m extremely disappointed with my experience with this heating company. I chose to do business with them because I work for a company that actively promotes their services, so I trusted they would stand behind their work and treat customers fairly. After they installed both a heater and a water heater in my home, I later noticed my condenser sounded like it was struggling. When I brought this up to one of their maintenance technicians, I was advised to replace the part before the warranty expired to avoid bigger issues down the line. Trusting their professional recommendation, I moved forward with that advice. However, when I contacted the owner to have the part replaced, I was told they don’t replace parts unless they are already broken. This directly contradicted what their own technician had told me. I was trying to be proactive and take care of my system based on their guidance, not cut corners. Shortly after being denied, the part ended up failing anyway—exactly what I was trying to prevent. The lack of communication within their team and unwillingness to stand behind their own technician’s recommendation was frustrating and disappointing. Because of this experience, I no longer do business with them. I expected consistency, accountability, and customer care—especially given my initial trust in their company—but unfortunately, that was not my experience. I just recently purchased a central a/c system for my entire home with a local company. They gave me the service I expected from Brennan even if they were more expensive. Customer service is more important than cost.

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Jo Chandler

via Google

Daniel was informative, friendly, & knowledgeable.

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Becca April

via Google

They are $280 just to come look. Other places quoted free to look and 99$ service cost.

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Nguyen Henry

via Google

called them to come for a free estimate, 1 month later they emailed me for a $317.81 "bill" for a free estimate. I emailed them a few times about this but they keep chasing after me for this bill. their estimate also came up with 10k of dollar for a water heater replacement (just for labor), I called a different guy and he charged me much lower price (2.5k for both labor and new heater)

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Gene Ambaum

via Google

Was having a hard time determining fact from fiction after dealing with another company trying to sell me a new gas furnace. Called Brennan for a quote and, eventually, to service our existing furnace and check for CO. Reggie was friendly and professional; he gave my existing unit the service it needed and answered all of my questions. I'll call again Brennan next time I need service.