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Ann Griffinvia Google

6 months ago

Burke Furniture has great furniture and great service. Paul was very friendly and knowledgeable. I bought a beautiful chair for an excellent price. Burke is my go-to furniture store!

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Richard McKenzievia Google

7 months ago

Frank was the perfect salesman for us. He let us wander on own our until we found something we liked and then wrapped up the sale and delivery arrangements in a jiffy. He even gave us a number to call to donate our old sofa. What a pro!

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Andi Wise-Cartervia Google

9 months ago

Olivia was great working with. My husband and I were able to look over the large selection of furniture without being hounded by a salesperson When we had questions Olivia was there with answers. The delivery process was great! My carpet person showed up late which ran into my furniture delivery time. Jacob one of the delivery guys was so gracious and moved my time around. I was so thankful for him! He and Ke K the other deliver guy did a great job setting everything up and were professional!

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Jennifer Abelvia Google

9 months ago

Burke Furniture is the best place to purchase furniture in the Lexington area. We have been a customer since 2011 and still have the living room furniture set we purchased. We finally upgraded to a King bed and Olivia helped us find the perfect one. She was very knowledgeable and answered all of our questions without pressuring us to purchase. Burke Furniture has high quality furniture that lasts, great customer service, comparable prices, a large selection, and are family friendly. We highly recommend Burke Furniture!

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Samantha Sextonvia Google

over 4 years ago

Highly recommend you shop elsewhere. I was a repeat customer of Burke but also purchased from Lex. Furniture and Havertys. This is the only place I've had issue with. Debbie Cain pushed the Guardsman coverage to an exaggerated extent. We bought because I had a friend by something similar with Havertys and it was actually good. Hoped to never need but submitted when seam in pillow (less than 1 year) and stain occurred on couch. Guardsman sent out a plastic and vinyl repairman that couldn't fix if they wanted. Guardsman denied claim and said first denial voided any future claims. They claimed it was "pillow failure" and accumulated stains. Tried to resolve with Burke and Debbie never responded back. David Burke - owner, claimed "they aren't a cleaning business and that's not a seam". First of all my mother and grandmother were seamstress's so I know what a seam looks like!! Highly offensive. Also, pics attached so judge for yourself. As a repeat customer I find what he said highly offensive. He didn't offer any pillow replacement, not even one off old model. And considering the Guardsman coverage was $100, could have even offered that. But he was snarky and defensive as he wants to continue to sell a scam of a coverage to make a few extra bucks. I will never buy from them again and highly recommend you go to Havertys or even the Corbin Auction house that offers new furniture. It's a shame Lex Furniture is closed as they offered beautiful Bernhardt and we never had a problem with anything we bought there. Havertys also carries a couple nice Bernhart pieces as well. We paid cash and can buy what we want. It's the principal and customer service that I will not take a pass on. In a time where that should be at it's peak, Burke is at it's lowest. And I sincerely hope that anyone interested in customer service and being treated right read this and take your business elsewhere!! I will buy pillows from another furniture store and see if we can have someone professionally remove stains because we can. Regardless of where you go, don't buy Guardsman because according to Debbie AFTER we bought and tracked her down for all of our paperwork...oops, another company bought so I have to see who that is. Now we know...she probably never intended to even give us the paperwork.