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Caliber Collision
Professional auto collision repair with dedicated customer care in Richmond.
3.4
Auto Repair
$$$
Professional auto collision repair with dedicated customer care in Richmond.
Caliber Collision in Richmond provides auto repair services, specializing in collision damage restoration. Customer reviews highlight professional staff, clear communication, and quality workmanship, with specific praise for team members like Jeremiah and Brittany. While some feedback notes delays, the business focuses on insurance coordination and rental assistance to streamline the repair process.
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Comprehensive auto body repair and restoration after accidents, using advanced techniques and quality parts.
Handles all communications and paperwork with insurance companies to streamline the claims process.
Helps arrange and manage rental vehicles during repair to minimize inconvenience.
Provides daily status updates and clear explanations to keep customers informed throughout the repair.
Expert workmanship that ensures vehicles are restored to pre-accident condition with attention to detail.
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Overall rating
Tiffany Alexander
Hands down one of the best car service experiences I’ve had. The team was professional, but Jeremiah stood out . He explained everything clearly, and didn’t try to upsell me. He took his time with making sure all my questions were answered. I’ll definitely be coming back.
Michael Cole
Slow slow slow slow slow. Still waiting to get our car back, so I’ll raise the stars if the work is done well, but if we knew how long the work would take and how much money we’d have to waste on rental cars, we wouldn’t have gotten the work done. I can’t imagine it will have been worth it. They projected a long timeline, but they’ve passed the date they said they could 100% guarantee. I do expect the work to be good because I believe they are slow to being busy.
Brandy
First time using Caliber Collision. They were very communicative about the status of my repairs, made picking up and dropping off the rental very easy, and took care of communicating everything to the insurance. Jeremiah was great to work with!
Alexander Van Horn
Terrible customer service and slow work done. The car was estimated to be fixed in a few weeks and it’s been over two months. They’ve texted us back and forth, telling us it’ll be done in a few days or a week and it keeps getting extended. We’ve even had to switch rental cars in the meantime. Today, they told us the car was done. We went in to get it. It wasn’t finished and they were ready for us to pay and be out the door. They hadn’t put on a side bumper. At this point, not sure we’ll have the car anytime soon and we have a newborn to take care of. We’re tired of going back and forth with these guys.
Asja Brown
I HIGHLY recommend this place!!! My car was hit at an intersection & I decided to come to this Caliber. BEST DECISION! They truly care about their customers. Brittany waited after hours for me to pick up my vehicle. Jeremiah answered all questions I had about my vehicle & ensured to update me daily. I would give them a 10/10 if I could!! Not to mention the work done on my vehicle was AMAZING!! It doesn’t even look like I was in an accident. Bring your vehicle here, you will NOT regret it!!!!!!
