WA
Williams Auto Service
Honest auto care with a personal touch—your trusted Richmond mechanic since 2024.
4.2(5 reviews)
$$
auto-repair
auto-repair
auto-parts-and-supplies
Expert diagnostics and repairs for all vehicle types, including Mercedes, Chevrolet, and Volts, with honest assessments and warranty options.
Scheduled servicing, oil changes, and tune-ups to keep your car running smoothly, with flexible booking and timely updates.
Thorough vehicle inspections for compliance, conducted with integrity and clear reporting to avoid unnecessary charges.
Specialized repair and replacement services, including used transmissions with warranties, saving customers thousands compared to dealers.
Quality auto parts available for purchase, with professional installation services for lights, tires, and other components.
Honest auto care with a personal touch—your trusted Richmond mechanic since 2024.
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Williams Auto Service is a premier auto repair and parts shop in Richmond, VA, dedicated to providing reliable, transparent service for all vehicle makes and models. With a 4.6-star rating from over 1,000 reviews, we pride ourselves on honest diagnostics, clear communication via text updates, and no-pressure consultations. Whether it's routine maintenance, complex repairs like transmission issues, or state inspections, our skilled mechanics deliver quality work on time and within budget. We treat every customer with respect, ensuring you drive away with confidence and peace of mind.
Personalized phone or in-person discussions to explain repairs, provide estimates, and approve work without pressure.
Had a great experience servicing my Mercedes here. I was able to reserve a specific day and time, received clear updates via text with options, and—most importantly—spoke directly with the advisor to go through the entire estimate over the phone. I approved most of the recommendations and declined the ones I wasn’t ready to tackle, with zero pressure. Unlike many Mercedes dealerships now, where you’re stuck clicking dropdown menus and never actually discussing the car, these guys still take the time to explain what’s needed and why. I’m tired of spending money on repairs without real conversations—this was a refreshing change. Excellent customer service, work finished on time, and the final cost stayed within my approved budget. Highly recommend.
Great experience, car runs much smoother. Obviously, if you want 4 years to do servicing, it’s going to be expensive, but they were quicker than expected and very friendly. Treat your mechanics kindly and they will treat you kindly! Yall have earned a customer
Don’t trust them. I had my husband check all my lights before I came here for a state inspection and make a video of him checking the lights. I know a lot of shops that try to take advantage of younger women. they told me my light was out and showed me a video on my report. I told him I just checked it and sent them the video my husband took. They then changed my light bulb free of charge. I also the was told my taillight was cracked. So then I got the parts myself and changed everything. Then I got Covid and didn’t get my taillight crack changed within the threshold of 15 days. I got my first inspection done on October 17th. I got my second inspection done on November 8th. In those 7 days past my window of being able to get my car reinspected they found a hole in my tire, a cracked headlight and head light out. They told my husband they would take off the cracked headlight if I change the light. But how was this all not found before? I got my headlight changed myself and all the clips holding my headlight were broken like someone broke it while trying to put a broken headlight in. Anyways I will never come back here again. Lesson learned.
The Chevrolet dealer said I needed a new transmission and quoted me about $15,000. Not many work on Volts, but Williams said they could put in a used one with a warranty for $6100. When they actually looked at the car, they discovered an issue causing my problem. They took care of it for a total of about $1200. They could have easily changed me the $6100 and I wouldn't have known the difference. Their honesty not only saved me $14,000 from the dealer's quote, but saved me almost $5000 from their own quote. We've been putting the car through its paces and it's performing like new.
Williams Auto was fantastic! The service was excellent from start to finish. They took great care of my car, were patient in explaining everything, and treated me with complete respect. It’s rare to find a shop that combines skill, honesty, and such great customer service. I’ll definitely be coming back and highly recommend them!
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