Canton Car Wash

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Jonas Jonas

via Google

I had a great experience at check-in today thanks to Allisson! She quickly updated my membership card on file and made sure I was completely satisfied with my express detail car wash. When she noticed salt and sand in my truck, she went above and beyond by giving me a bag and saying, "Keep it clean!" That kind of attention to detail and genuine care for customers is what keeps me coming back. Allisson is the best!

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Michael McDonald

via Google

Fantastic service at a Very reasonable price - fast and very detail oriented! I purchased the $35 add on wax and Wow that’s an impressive service for such a low price! Thank you to Kevin, Jesus, and Edwin for your great work!

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Dr. Kyle Turman

via Google

Let’s start with the good, because there is some. This establishment has wonderful reviews, real hype, and I even know a few pals with top-notch memberships who swear by it. The upscale car wash experience itself felt professional, the coffee shop and waiting area were a vibe, bathrooms were clean, and customer service was solid. On paper, this should have been a win. Now here’s where the brakes screeched. I paid for the interior cleaning, vacuuming and carpet included. Before handing over the keys, I even sprinkled my own freshener just to elevate the experience. When I got my car back, the exterior was mostly cleaned well, except the actual tires, but the inside? Cousins… confusion. Seats were not wiped down, carpets did not look vacuumed, and surfaces looked untouched. And mind you, the car wasn’t even heavily dirty to begin with. Maybe they were rushing. Maybe it was packed because of NYE. I can acknowledge that. But the interior service provided did not match what was paid for, nor did it match the hype. I left more disappointed than impressed, especially because I came in excited and ready to become a regular. Overall, beautiful setup and strong first impression, but execution matters. If you’re charging for interior detailing, the interior should actually be detailed. I’m hopeful this was an off day, but expectations were not met this time.

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Sammi Wynn

via Google

Went to get my car washed and cleaned out as a Christmas present, paid to have the interior done. In the description, it says “rims wiped, vacuum, windows, hard surfaces dusted & blown with compressed air, rubber mats washed, fragrance”. Saw my car ready, went in to get it and drove away since it was busy. As soon as I got home I looked and realized my dash and center console had not been touched with “compressed air” or “dusted”. So it seems like I only paid to have my car vacuumed. Extremely disappointed. I’ve never had this happen when going to other car wash businesses. Will not use or recommend this business again.

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Ty Polk

via Google

I’m reaching out to inform you about my poor experience at the Canton location at 1301 South Haven St., Baltimore, MD 21224. I’m a frequent visitor to this location due to its proximity to my home. I stopped by today for my usual car wash. I drive a Tesla Model Y with fitted rubber floor mats. At every location, you offer free mat cleaners for customers who prefer to clean their own vehicles, and I always pay just for the Platinum Exterior wash. The additional interior services, which add $20 on top of my typical $22 premium exterior wash don’t pique my interest due to the car's minimum Interior style. Each time I visit, I inform an agent that my floor mats cannot fit in the free mat cleaner due to their curvature. Until today, every agent I’ve spoken with has simply sprayed them down without any issues. However, today I was told that I would have to pay $3 for them to be sprayed. I was already frustrated, as this hadn’t been required before, but I understood and attempted to pay for the service—only to learn from the manager (I presume) that it was actually $3 per mat, totaling an additional $9 for something offered for free outside. The manager seemed more focused on identifying who had provided the service to me previously rather than addressing the current situation. He insisted that I was wrong and he was right, and instead of resolving the issue or finding some common ground, he simply walked away. I’m certain that if I were white, he would’ve never ended the conversation so rudely without attempting to resolve my concern. If this manager is part of the management team, he needs to redo the de-escalating training courses. I know he’s young, but de-escalating doesn’t always mean caving into a customer. It could simply be providing additional options that may be a common ground for both parties. My underlying issue is this: If the free mat cleaner is available outside for any customer with proof of purchase, why should those of us with rubber floor mats that simply need to be sprayed down—but cannot fit in the machine—have to pay an extra charge? I was only asking for them to be sprayed down, not scrubbed, dried, or given any additional treatment. At any other car wash, they would not charge extra for a service they already offer for free just because the mats don’t fit in their machine. I have also sent an email to what I presumed to be corporate, explaining the same situation. I received an automated response basically stating that the email was sent back over to the store location, so I don’t presume to hear anything back from this poor experience. Moving forward, if I don’t hear anything back from this particular store or our district manager. I know 100% that they're somebody above the management team at the local locations. If not I will proceed to take my business elsewhere, because that will show me that your company is perfectly fine with standing by the level of disrespect provided by the management team today.