Captain Crab Seafood Restaurant - Sacramento

J

J Tvia Google

30 days ago

I had an extremely frustrating experience picking up an online order from this location. I placed an order through DoorDash and arrived to pick it up. As soon as I told the employee at the counter that I was there for an order, I was immediately told they were not taking any orders and were not doing online orders, and that I should come back in 20 minutes. At no point was I asked for the name on the order or given any explanation as to why an order that had already been placed and paid for couldn’t be checked. I came back about 10 minutes later and asked why no one had ever asked for the name on my order in the first place. The employee told me she was instructed by her manager not to do so. At that point, I asked to speak with the manager. The manager, who introduced herself as Marissa, immediately had a sarcastic, defensive, and dismissive tone. When I explained the situation, she said, “Well sir, that is our policy.” I asked her to clarify if their policy was really to turn away customers who had already placed an order without even checking the name. Instead of addressing that, she spoke to me condescendingly and asked whether the order was placed through DoorDash or through their website. After I told her it was a DoorDash order, she walked to the counter and grabbed my food — which had been sitting there the entire time, including when I first walked in. This made it clear that my order was ready all along and that I was unnecessarily turned away simply because no one bothered to ask a basic question. This entire situation could have been resolved in seconds with simple communication and professionalism. Instead, I was misinformed, made to wait, and spoken to disrespectfully by management. Customer service like this, especially from a manager, is unacceptable. Because of this experience, I will not be returning to this location.

M

Martin Gonzalezvia Google

about 2 months ago

The staff were rude. They made it seem like it was an inconvenience that I wanted to order. The steamed oysters were underdone. It would have been nice to throw in a salt and pepper. The crawfish was good one of the best I have tried,however the way I was attended by the staff made me not wanna go back again

M

Maria Garciavia Google

2 months ago

So i went to celebrate a go away for my aunt flying out that night ,we waited 15 min for our 7 guest ,we were seated in the middle section by the host ,after 1 min he asked us to move to another section because that table was reserved for another family that was not there I told him thats rude we are already seated ! So we moved ,when i asked to speak to the manager ,she comes out and she says im Sorry they moved you but its restaurant policies we had to move you for another host to help you ,i said but why ! Host said table was reserved for another family that could of sit were we were too as we got there first ( so i told her i feel discriminated by your host ( she automatically said then leave i refused to give you service (i never raised my voice or said anything disrespectful to her ,other guest watched and laughed at her ( then she said and didn’t obviously know how to conduct her self as a manager, just said for us to leave after being a happy customer for 2 years going every month there ! All table buzzers know me and very nice to me as they know i leave very good tips and always treat everyone employee nice , she comes out with the funniest lie (said i had to leave cus i did not say hi to her when i arrived lol ( which i did said hi because im a very friendly person and asking her or front host if they had a table for 8 ,when my friends already had checked in and waited for all party to show up ,which we know as all restaurants have that policy (i have been a restaurant owner manager too and have 31 yrs of business management experience would never treat a customer the way the untrained manager teated us ( good thing they have cameras ! Especially owners can ask the hispanic employees that pick up the tables how nice i am when i go each time ,(shes lucky i know how to conduct myself and tone of voice (this young untrained manager with attitude,

A

Ashley Garciavia Google

7 months ago

THE BEST CRAB EXPERIENCE IN SACRAMENTO! Our usual go-to spots are The Boiling Crab and Joe’s Crab Shack. We treat it like a special occasion because crab can be pricey at any restaurant, but this place totally changed the game for us! The value for the amount of food you get is insane! I was worried we’d have to compromise on quality since the prices were so good, but this is the cleanest, most flavorful, and best crab we’ve ever had. Joe’s and The Boiling Crab are sometimes too salty and we often had issues with the crab not being cleaned properly. Here at Captain Crab, we got the seafood boil bags with snow crab, shrimp, potatoes, corn, and sausage. We also got drinks. Everything looked and tasted AMAZING! Our total came out to be less than $100 for both of us, and we had leftovers for dinner! The service was incredible, the food was amazing, and the restaurant was clean and smelled great. There was no fishy smell at all. This is our new favorite crab restaurant, and we’ll definitely be back!

7

7I0 Production Videosvia Google

8 months ago

Wanted to try this place for a while and the day had come. We arrived just 5 min or so after it open. It took about 20-25 min to seat and there was not very many people inside but the front person did not say anything and no smile on her face. The food was good. Problem here is the staff! Keep people waiting updating every few minutes, the servers look around maybe someone needs something. I may give another chance next time hopefully is better