CH
Comfort Heating & Air
Your trusted partner for year-round comfort and reliable HVAC solutions in Lexington.
4(5 reviews)
$$$
home-services
heating-and-air-conditioning-hvac
contractors
Professional installation of new heating and air conditioning systems tailored to your home's needs.
Expert diagnosis and repair services for all HVAC issues, including emergency fixes and warranty parts.
Regular check-ups and preventive maintenance to ensure optimal system performance and longevity.
Installation of UV systems and other products to improve air quality and address mold or allergens.
Inspection, cleaning, and repair of duct systems for efficient airflow and comfort.
Free or low-cost assessments with comfort advisors to explore options without pressure.
Your trusted partner for year-round comfort and reliable HVAC solutions in Lexington.
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Comfort Heating & Air is a premier HVAC contractor serving Lexington, KY, with over 4,200 positive reviews. We specialize in installation, repair, and maintenance of heating and air conditioning systems, ensuring your home stays comfortable in every season. Our team of certified technicians, including service pros like Logen and installers like Riley, operates with professionalism and a commitment to quality, backed by a strong company culture of trust and respect. From emergency repairs to system upgrades, we provide transparent pricing and excellent customer service, with options like UV systems and lifetime guarantees. Choose us for dependable HVAC care that puts your comfort first.
Great service for my furnace check and repair! Not only did the technician fix the issues, he also found a burnt wire which he fixed no charge. Comfort also let me use their $50 off online coupon. They also gave me a good deal on a UV system to kill a slight mold growth in the duct work with a lifetime guarantee on the UV system. Recommend Comfort!
From Matt Cool to the scheduler to the 3 man installation team they provided excellent, efficient, respectful and knowledgeable services. Comfort Heating and Air shows their appreciation for our Veterans as well. We could not have asked for a better team to ensure top notch work. They went above and beyond our expectations every step of the way.
Summary: Comfort Heating and Air tried to charge me 10x more than the fair rate for a repair, and to make matters worse, misdiagnosed the issue. ~~~ Last month I had an issue with my HVAC system and called Comfort Heating and Air (they installed the system about six years ago). They diagnosed the problem as X and Y and quoted $2,128 to repair it, then offered a “discount” to $1,800. I assumed the quote must have accidentally included the cost of parts that were still under warranty, so I called the office to confirm. They told me the parts were free under warranty and that the “discounted” $1,800 was labor only. In the same conversation, I asked how long the repair would take and— apparently without realizing the disconnect in their eagerness to schedule the repair—they said, “less than two hours.” I immediately pointed out that that works out to $900 per hour for labor, even with the discount! They displaced blame by saying that they don’t set pricing (“it just comes up in the computer”). I said that seems like a ridiculous price for labor, and I’m going to check around to make sure the price is reasonable before approving the work. In response, they informed me that my warranty would be void if anyone else worked on the system. After looking into it, I learned the warranty is with the manufacturer (not the installer), the parts they claimed I needed would only cost a few hundred dollars even if I bought them myself without using the warranty, and the parts replacement was easy enough that I could do it myself (even knowing little about HVAC systems). To check my options, I searched nextdoor for recommendations and decided to reach out to another HVAC company that had received positive reviews from my community. Although it was after hours (around 8pm), they replied to my email within six minutes. They promptly obtained the warranty parts and agreed to repair it for under $200. If that wasn’t enough, they ultimately determined that Comfort had misdiagnosed the problem; this other company had the system working in about an hour with no new parts and charged me $125. (I intentionally waited several weeks to post this so I could report that the system truly is working now without an issue.) I’ve also since learned that Comfort’s techs earn commission on what they upsell, whereas more reputable companies pay a straightforward hourly rate without incentives to sell extra work. The misdiagnosis might have been an honest mistake (that unnecessarily left my house in extreme cold for several days), but the quote for 10x more than the fair labor cost to do the repair was certainly not a mistake, as they confirmed themselves. If that’s the price that came up in their system, as they claimed, it was based on the information they input into the system: “we did the original install + free warranty parts + we diagnosed + told him the warranty is only good with us + it’s well below freezing + we dangled a few hundred dollars discount to prevent him from shopping around = mark it up over 1000% and you’ll likely get the sale). I didn’t fall for it, but I know others might—so I’m posting this so others can make informed choices. I have used Comfort to install four HVAC systems over the years, and all was fine, but the moment something went wrong, they tried to take advantage of me in a grossly unethical way. Therefore, I won’t use them again and hope others will learn from my experience and steer clear of them, too.
Edited Review; 4.5 stars After having a new HVAC system installed, I wasn't a happy customer. Without going into detail, there were aspects of the work I didn't find done correctly. To their credit, they came back out twice and fixed all the issues. Their employee who came out the 2nd & 3rd time (Chris) did terrific work. At this point I'm very pleased with everything and I plan to continue using their services in the future. 4.5/5 stars rating is completely due to initial install. They did end up making everything right but, initial issues have to deduct a little. I would now recommend this company.
⭐⭐⭐⭐⭐ I had an amazing experience with this heating and air company from start to finish! Logen, our service tech, was professional, knowledgeable, and made sure everything was running perfectly. Alex, the comfort advisor, walked us through our options without any pressure and really helped us find the best solution for our home. Riley, the lead installer, and Matt worked like a well-oiled machine—efficient, friendly, and detail-oriented. You can really tell this team runs on trust, respect, and what they call “the brotherhood.” It’s rare to find a group of people who take so much pride in their work and in taking care of their customers. Highly recommend!
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