Rebecca Enna
My daughter had purchased a desktop computer on Amazon about a year and a half ago. Needless to say the hard drive went bad. We bought it to computer pros and Alex greeted us with kindness and understanding. Their policy of waiving the diagnostic fee if you approve the repair was a huge blessing. My daughter is 17 and not only uses her computer for school and fun, she also uses it to earn money by streaming who playing video games. They had the repair completed in less than 24 hours. However when we got it home we realized that the original seller had not provided the product key for her Microsoft operating system. We called computer pros and left a slightly desperate message. The owner called us back within minutes. We brought the computer back and he helped us get completely back up and running again within minutes. Everyone that we had contact with was friendly, knowledgeable, and genuinely wanted to help. We are extremely grateful for the excellent service and support we received and we will definitely be back for any future computer challenges. Thank you all. I apologize I forgot the owners name but I can’t thank you enough.
