C&
Crate & Barrel
Modern home furnishings and decor for every room, inspiring stylish living.
3.4(5 reviews)
retail-store
$$
Modern home furnishings and decor for every room, inspiring stylish living.
Crate & Barrel at The Fashion Mall at Keystone Crossing offers a curated selection of contemporary furniture, kitchenware, home decor, and gifts. Our Indianapolis store features accent chairs, sofas, patio furniture, and unique accessories to elevate your living space. Knowledgeable staff provide personalized assistance, including design appointments, to help you create a home you love. Visit us to explore seasonal collections and find inspiration for every room.
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Browse contemporary sofas, accent chairs, dining sets, and patio furniture with in-store displays.
Discover curated decor items, kitchenware, glassware, and seasonal accents for stylish living.
Schedule appointments with design experts for personalized home styling and furniture selection.
Create a registry for weddings or special occasions with a wide selection of home goods.
Shop premium utensils, knife sets, dinnerware, and barware for culinary enthusiasts.
This review is not about any local Crate & Barrel store or in-store employees. It is specifically about corporate customer support and how it is staffed and run. Crate & Barrel clearly does not care about either its employees or its customers if this is the level of understaffing and disorganization they are willing to tolerate across their customer support org. Over the course of two days, I spent multiple hours waiting on the phone (during my own working hours) and to ultimately be disconnected or never reach a human being. I left voicemails and requested callbacks and never received anything. The phone line was effectively unusable. Throughout the day, I attempted to resolve the issue via text — which appeared to be the only way to contact support. I was repeatedly matched with different support agents, none of whom had context from prior conversations. Each interaction started from scratch. No one seemed to know what had already been discussed, what actions had been taken, or what the next step should be. This was either because they weren't reading previous chats or they didn't have access to them. Despite providing the same information multiple times, there was no progress toward a resolution, no escalation, and no accountability. The experience was chaotic, inefficient, and deeply frustrating. It felt less like customer support and more like a system designed to exhaust customers until they give up. For a brand positioned as premium, this level of support failure is unacceptable. The issue itself could have easily been resolved early — instead, poor staffing and broken processes ensured that it wasn’t. Again, to be clear: this is not a reflection of store associates. This is a corporate customer support and process failure.
Tried to set up a design appointment that they offer on the website. They called the day of and said they couldn’t make it and asked to change the appointment. I did. They called the day before that appointment to get me to change the time of the new appointment. On the call she wanted to remind me that this is not free design help and they expect me to buy from the store. I obviously knew that. Basically they didn’t want to do the appointment and wanted me to cancel, so I did.
Each time I come here, I feel fully immersed in the catalog. The staff are so good natured, helpful while not imposing. I recommend a visit to this store each season to enjoy the sights, sounds, smells. So delighted that we have a Crate & Barrel storefront.
This store is hands down my husband favorite they have a great variety of things from furniture to dining utensils, fancy knives, lotions and etc. I got some wine glasses and my husband his favorite knife set. Really like the selection of bamboo as well.
Amy was super friendly and helpful. They have really good selection of accent chairs and sofas. Love all the decoration items, kitchen accessories and patio furniture.
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