Drybar - The Domain in Austin

B

Brit Buddvia Google

about 1 month ago

Thank you Zoey for my gorgeous style! I had engagement pictures and you helped me feel gorgeous and ready!!! And thank you for the friendly convo, yummy drink and Family stone on the tv :)

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Dawn Allportvia Google

about 1 month ago

I was visiting Austin for work the other week and decided to book a same day wash & blow out so that I could leave my hair tools at home. Not only did this location have same day availability, but I arrived about 30 mins early for my appointment and was willing to wait however they got me into a chair right away! Both the receptionist and my stylist, Anna, were incredibly kind. I shared a couple nuanced things about my hair with Anna and she was 100% receptive. My blowout was absolute perfection and lasted 3 days!!!

A

Alexis Bvia Google

2 months ago

I was really excited to get a blowout for the first time and hopefully find a stylist I could return to, but unfortunately my experience didn’t go that way. My stylist was late taking me, so the manager ended up washing my hair. She did a great job, and at that point I was okay with the delay. When my stylist was finally ready, I asked for a round–brush, pin-curl style. It looked promising at first, but once we were finished my roots were still curly, the curls themselves were flat, and the top of my hair looked big and unfinished. I was really disappointed with the final result. On top of that, we barely spoke the entire appointment, so I didn’t get the warm first-time guest experience I was hoping for. As an esthetician myself, I know how important customer service is—especially for a new client. Upon checkout, I was surprised when they tried to charge me extra for going 15 minutes over, which wasn’t due to anything on my end. I’m glad they ultimately didn’t charge me. The manager stepped in to fix my hair and she did a great job, and I appreciate that she took the time to make it right. I paid the $59 for the blowout, but because the experience overall wasn’t great, I chose not to leave a tip. I may try another location in the future, but for now I’ll be taking a break and saving my money for a better experience. Please work on customer service—it truly makes a difference and can be the reason customers return or not.

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Neelou Malekpourvia Google

2 months ago

I’ve been a loyal Drybar customer for more than a decade in LA, NYC, Boston, Miami, and now Austin. My experience with the membership billing and customer service at the Austin Domain location has been really disappointing (though I loved my stylist Z, who is gone now). Over several months, there were repeated issues with my Barfly credits. Credits showed as redeemed on days I was not in the salon, I was sent receipts for other clients, and multiple appointments were canceled last minute over the summer because of AC problems with no offer of compensation. When I asked for a clear breakdown of my credits, I had to follow up multiple times over six weeks just to get a response. The final email I received from Christina, the Customer Service Manager, was a canned reply that did not address any of my actual questions, sidestepped all of my concerns, and was cc’d to five people for no reason. I run a business myself, and I would never treat any customer, much less a decade-long client, this way. It really highlights how corporate and disconnected the service at Drybar has become. My recommendation is to find a local stylist and support businesses that value human connection.

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Tori Thompsonvia Google

4 months ago

I’ve been a Drybar membership holder and really wanted this location to work out but I won’t be returning due to policy and consistency issues. I have shoulder-length, biracial hair that’s not especially thick and it’s absolutely possible to finish my blowouts within the standard 45 minutes. I’ve had stylists do so without issue. The problem is that when a stylist is less experienced with textured or mixed hair and goes over time, I get penalized with an added $30 “extended time” charge. The policy ends up rewarding inexperience and penalizing clients with textured hair, which doesn’t sit right with me. This happened again recently. My service ran 5 minutes over and I was told I owed the $30 overage fee until I pushed back. To be clear, the stylists themselves are always professional and kind, and I’ve enjoyed their work. But the lack of consistency in how my appointments are handled, and the policy of upcharging when time runs over (even when my hair isn’t unusually long or thick), leaves me feeling more frustrated than pampered. I hope Drybar will re-evaluate this policy so women with textured or mixed hair don’t feel singled out or penalized. Edit: I see Drybar responded to my review. Unfortunately, their reply completely sidesteps the actual point I raised. My issue isn’t that my hair inherently requires extra time. Stylists have finished my blowouts within 45 minutes without a problem. The issue is that when less experienced stylists run over time, I get charged extra. Their response was a canned, generic explanation about “fairness” and time blocks, which ignores how this policy shifts the burden of stylist inconsistency onto clients with textured/mixed hair. For context, I’ve been to this location about 16 or so times. Out of those visits, a stylist has gone over time twice, once by 15 minutes (and I paid the $30 at checkout), and this most recent visit by just 5 minutes where I pushed back on the charge and the fee was waived. To put that fee in perspective, $30 is a 67% markup on the cost of a blowout with the Double Barfly membership. This isn’t about clarity. It’s about inclusivity. Until Drybar addresses that the policy will continue to penalize women with diverse hair types instead of making them feel welcome. If you have textured or mixed hair, be prepared for inconsistent treatment and surprise fees. Because their response ignored the substance of my feedback and came across as dismissive, I’ve lowered this review from 2 stars to 1.