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East Lothian Bouncy Castles
Making Memories Bounce in East Lothian - Safe, Fun Party Rentals for All Ages!
4.2(5 reviews)
Business
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Making Memories Bounce in East Lothian - Safe, Fun Party Rentals for All Ages!
East Lothian Bouncy Castles is a family-run party rental service based in Prestonpans, providing high-quality, safe inflatable fun for birthdays, community events, and celebrations across East Lothian. We specialize in bouncy castles, assault courses, and sumo wrestling rentals, with reliable delivery, setup, and collection. Our commitment to creating joyful experiences and our 4.7-star rating reflect our dedication to customer satisfaction and memorable events. Perfect for families, schools, and fundraisers seeking hassle-free entertainment.
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Safe, colorful inflatable castles for children's parties and events, with various themes and sizes available.
Interactive pirate and adventure-themed obstacle courses for active play and group challenges.
Fun sumo suits and mats for wrestling games, suitable for adults and kids at parties or fundraisers.
Professional delivery, installation, and collection of all rental equipment to ensure safety and convenience.
Assistance with party planning and equipment selection for birthdays, community gatherings, and charity events.
Fantastic company to work with, highly recommend. Nicola and Paul seamlessly helped with the set up and collection of a bouncy castle for a party at Tyninghame village hall, everyone had a fantastic time! Thanks again guys, some fab memories were made today 🎄
Absolutely superb service from quote to delivery to packing up after my sons party we were delighted with East Lothian Bouncy Castles i highly recommend them !
Great company to deal with, booking was straightforward, and castle was delivered on time and set up with no problems. Just a small note but a message to advise on collection time would be appreciated.
Great company to deal with. Hired the Pirate Assault Course for 7 year olds birthday. Kids had a blast. Thanks Paul and the team.
Absolutely horrifying service. We hired sumo wrestling costumes and mats (one adult ring and one junior ring) and were advised it was fine to use on concrete as the company would provide the required safety mats for each ring. The company delivered 3 small mats, not large enough to even cover half the junior sumo ring. After calling up to ask for more, the extremely shockingly rude female with disgusting mannerisms and contempt for the customer changed her original stance and stated she said no such thing and the safety mats were simply a goodwill gesture which she had thrown in. She also accused us of lying and making up the stories and refused to cooperate as she had "fulfilled her side of the bargain". Not quite sure she understood the concept of satisfying a customer. After a 3 hour delay, she somehow managed to find the original safety mats and they were delivered. Not after half a dozen phone calls to this rude lady may I add to chase up. All in all, a complete wasted day as the sumo wrestling was a large part of our fundraising event and we only had the required materials for less than 2 hours. The disgusting manner in which the owner dealt with the situation and her disregard for us means I strongly advise everyone and anyone to refrain from using this amateurish and poorly managed company. The only reason this gets a "one star" is because of the fantastic attitude and friendly nature of the drivers. It is a shame they have to put up with such shambolic owners. I can only speak of good words of the drivers, shame it cannot be said for the rude company owner. --------------------------------- EDIT:In response to the inaccurate and false interpretation of events, the following MUST be clarified as lies will not be tolerated. To anyone reading, this is the kind business owner you are dealing with i.e one who has to resort to balatant lies to defend their shambolic handling of the situation. I will respond to each lie in brackets as per below: Thank You for your feedback! Our regular customers know exactly the full extent of the fantastic customer experience that East Lothian Bouncy Castles and our staff provide. As a family business we pride ourselves in going that extra mile. (Your company failed to go any extra mile, rather it failed to provide the basic equipment. This is after dozens of disgusting shouting matches over the phone with the lady owner (perhaps she should invest in a course of mannerisms and how to deal with customers rather then screaming down the phone.. unprofessionalism at the highest manner) I feel that our company went that extra mile in putting up with what turned out to be a almost unbelievable hire. As well as discounting our items in support of charity we delivered twice at our cost mats that do not form part of the Sumo package. (Mats which YOU promised to us as part of our original deal therefore not going the extra mile and simply your shabby company spent 3 hours delivering what we should have originally been received). Our driver and other staff member having to get the police involved (FALSE: you, yourself as the owner called the police. Your own driver and member of staff mocked you constantly, laughing at your shameless tactics: If inaccurate then please legal action as lies will not be tolerated) to recover 2 sets of Sumo suits from your Mosque (a place of Worship) which the hirer (charity Event) refused to give back making then same guys that you refer to so fondly 3 hrs behind schedule. (You forced your own drivers to wait behind and refused them to leave the location even though they wanted to go home) Our driver our staff member and myself included felt intimidated during this hire - very very aggressive and down right rude. (Funny how your driver and member of staff came inside. chatted with us, we gave them cold drinks and we chatted casually as how to poorly run the company was. They were ANGRY at being ORDERED by YOU) Pathetic company run by pathetic owners who are resorting to LIES to try and ship themselves out of negative publicity. MUST AVOID AT ALL COSTS!!!
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