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Edwin Martinezvia Google

about 1 month ago

I recently brought my brand-new silver Tesla here. The staff was friendly and professional, and I appreciated their customer service. Unfortunately, the quality of the car wash itself was very disappointing. While some areas of the car looked clean, there were numerous visible water spots left on the mirrors, mirror housing, hood, trunk, and front of the vehicle. These spots were difficult to remove, and I don’t expect to have to clean my car myself after paying for a professional service—especially since water spot removal is something they advertise as part of certain packages. I personally do not live in this area and drove about 40 minutes specifically to try this car wash, which makes the experience even more frustrating. I did point out some of the water spots to the employee who handed me my keys, and he wiped down a few areas, but there were still many spots left that were clearly visible. I’m not sure if additional spots occurred while the car was parked or from water splashing from nearby vehicles, but regardless, they should have been caught before the car was returned. I believe vehicles should be inspected more thoroughly before being handed back to customers. For a brand-new car, this level of oversight is disappointing. Unfortunately, I would not return and would not recommend this location. I’m simply looking for a car wash that pays attention to detail and delivers the quality customers are paying for.

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Michelle mccollumvia Google

3 months ago

Paid for a mini detail and got a horrible wash. Asked for no scent and they drenched my car with scent (I get migraines). Went for a drive at night with kids and whatever was used on my windows fogged up so bad it was difficult to see. My defroster works, but it wasn't working. Thankfully a gas station was close by. I had to pull over and clean my windshield. Was offered a redo, but the car wash is 30 minutes from me. We were in the area so thought we would stop by. Would prefer a refund (offered to send photos to validate claim).

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Malek Avia Google

4 months ago

“DO NOT GO HERE” If you have a nice car they will offer you vip service if you refuse it and want only regular service and price they will get upset and they treat your car recklessly yes they will let you fill out their form of claim and later will call you saying this is was not on us!! WHY it’s new car 😓 Good luck everybody

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Leslie cruzvia Google

4 months ago

I’ve been coming to this car wash for years and always trusted them — until now. Yesterday, I took my car in for a wash and accidentally left my sunglasses in the middle console. When I got halfway home, I realized they were gone. They were there when I dropped off my car, and now they’ve disappeared. I’m extremely disappointed and honestly shocked. I’ve always spoken highly of this place and recommended it to friends and family, but after this experience, I’ll make sure to warn people to stay away. It’s clear the staff has completely changed, and so has the quality. The new employees don’t seem to care about doing a good job — my car wasn’t even cleaned properly — and the professionalism that used to set this place apart is gone. It’s really sad to see how far this place has fallen. What used to be a busy, trusted car wash is now just another business cutting corners and losing loyal customers due to the staff and service. For reference, the guy that cleaned my car was a middle tall, mid size, kind of bald headed gangster looking guy.

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Gustavo Gomezvia Google

about 1 year ago

I purchased the “mini detail” package that they offered for $70 and was severely disappointed!!! I should have read the most recent reviews of this place. The dressing for the interior is indeed very splotchy and greasy. The seats still had crumbs and the interior just wasn’t vacuumed thoroughly. The windows had streaks and weren’t clean what so ever. The trunk also wasn’t vacuumed at all nor did even open the trunk and wipe down the back. Didn’t even feel like addressing my concerns to an employee because there was so much done half assed and left looking a mess. $70 down the drain.