Evergreen Home Heating and Energy

This review is specifically for whoever decides to use AI agents. Our heat went out Friday night and on Saturday morning I talked to an "agent" who booked us an appointment for Monday. Monday morning the human agent calls to tell me that the AI booked me for a time slot they didn't have, and I didn't have an appointment. What a treat for me! The humans I worked with here were wonderful. The agent was sympathetic and tried to get me in as soon as they could. We eventually got a technician sent out and he was great. But this whole experience is marred by this terrible AI agent. An answering machine would have been better customer service. You all just let me know when you ditch the AI garbage and I'll update my review.

Always excellent experience - service tech Tristan was efficient and professional on a recent routine maintenance. Victoria, Heather, and Denise always cheerful and polite in scheduling regular and emergency appointments, and Evergreen checks in after appointments to make sure everything is okay and answer any questions; Mark handled this for our latest service.

The company that originally installed my gas furnace told me it needed to be replaced at just 11 years old. When it started acting up, I had four different HVAC companies come out for replacement quotes. Evergreen was the only one that took a different approach. Justin explained that it might be possible to repair and tune the furnace instead, that might give it another 5–10 years of life. When the furnace eventually stopped working, Kody came out, identified the failed part, replaced it, and now it’s running perfectly. We’ll be scheduling a tune-up soon. I really appreciate that Evergreen didn’t try to push a replacement like the others—they focused on an honest, cost-effective solution.

First time customer for a service call. I called based on reviews from the West Seattle Blog. Both of my technicians Will, and Nick (in training) were professional and skilled. I'm one of those people that likes to tinker and Will was comfortable answering my questions. For my service, I thought the pricing was transparent and fair. I recommend and will use them again. Also, it was very easy to schedule. They use an AI schedueler when the office is closed so I had no issues trying to schedule on Sunday for next available appointment when my furnace unexpectedly tried to keel over.

Super easy to schedule, was able to get an appointment for the next day. Technician Tristan was great. Friendly, on-time, got the job done right. However, replacement part ended up being twice as much as was quoted by the office when I called to schedule the day before. Not sure where the mix-up was, Evergreen installed the system originally so they should have known what part was needed. Felt like a bait and switch, but I paid it anyways since it needed to get done. I was already paying the $200 diagnostic for them just to come out and tell me what I already knew was broken. There has to be a better way.