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Roben E Coldironvia Google

3 months ago

I appreciate the recommendation by Briar and Kensie in how to repair my watch. Their service was hassle-free. The cost was reasonable, and they provided professional, high-quality work in record time. Thank you.

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Margarete Berrospevia Google

3 months ago

Absolutely horrible experience with horrible customer service. Dropped off my necklace one month ago to get a simple clasp repair and this has turned into a nightmare. DO NOT COME HERE. Below is my timeline of events in communication with this store. Just trying to get my property back. 11/6 - dropped off my necklace, a gold plated chain and pendant with a diamond(a sentimental item signifying the birth of my son) to get the clasp replaced. 11/19- went to pick up my necklace. Saw that the gold plating had somehow been completely worn off (was not in this condition upon drop off). The store associate assured me that they would repair this free of charge and it would be ready "in a few days". 11/22 -received a text message from another associate Mike stating that I would need to pay for the repair. I texted back asking why this is the case when the other associate told me it would be repaired for free because this happened during their possession of my jewelry. Did not get a text back. 11/24 - I called the store to try and get an answer and they told me that they weren't sure what was going on and they would need to contact Mike, and give me a call back.. I never received a call back. 11/23 - I called again to see if someone could answer my question. Again, they told me they would need to talk to Mike and that they would call him and then call me right back. I never received a call back. 11/26 - I called again. The person told me they would need to contact Mike and would put me on hold while they contacted him. They hung up on me. I called back about an hour later. They still did not have an answer. They said they don't know when Mike will be back in the store and there is no one else who I can contact. 11/29 - I call again. Finally, Mike answered the phone. He doubles down and insists that I need to pay for the repair at this point, I just want my necklace back. I have missed wearing it for my husband's birthday dinner, a wedding I was in, and Thanksgiving because of their lack of communication. I just had my son a few months ago and this necklace is very sentimental to me. So, I say FINE I will pay for the repair, I just want my necklace back at this point (this is very shady that they are not being transparent as well, and makes me wonder about what is actually going on). Mike text me the quote for the repair (which is more costly than the original clasp repair) and I say I would like to move forward. I do not get a response. 12/1 - I texted again. No response. 12/2 - I called to get a date for pick up of the repair. They say they are unable to give me an answer. They will get in contact with their store manager and give me a call back. I do not get a call back. I called back a couple hours later and they say they still do not have an answer, they do not know when their store manager will be in and they give me a phone number to contact the manager, whose name is Lenny. I call the number, which is just the phone number for their store in Memphis. Lenny is not there. The store manager of the Memphis store, Charlie who was very kind ends up asking me follow up questions about the situation which I explained to him. He insists that this is unacceptable and we talk to Lenny and get me an answer by today (12/3). I have yet to receive an answer. This company is SHADY and I will be surprised if I get my actual necklace back with its original gemstone. AVOID AT ALL COSTS!!!

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STIXmeltvia Google

6 months ago

I'm grateful that my watch is now fully functional, thanks to their excellent repair service. The staff were incredibly friendly and provided a fantastic experience, which I would highly recommend.

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Jimmy Wilsonvia Google

6 months ago

Extremely helpful. Brought my new watch in bc the spring near the clasp broke but I worked on it for hours not knowing. He got it fixed in about a minute. I will bring all my watches here from now on.

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Joseph Andersonvia Google

10 months ago

I had a great experience. It took them less than 30 minutes to replace two quartz batteries on my watches which cost roughly $87 - a lil pricier than what I wanted to pay but each battery comes w/ a 5 year warranty which is awesome. I'm sure I'll return w/in the next 5 years. Highly recommend.