B

Bruce Bowdyvia Google

about 1 month ago

Had a comfy club visit. Found faulty igniter in one unit. I found the part on Goodman’s website for 47.95. Your price for installation of this one pin connector part, 30 min job, WITH my comfy club discount, was $441. This is exorbitant. We will be shopping around for our next HVAC service needs. Installer was great, prompt, and cordial. My issue is not with quality of service, it is what I consider price gouging. The response below is a typical rationalization response for clearly exorbitant pricing. Luckily there are other HVAC options in Lexington.

R

Richard Garrvia Google

3 months ago

We were lied to and quoted 13k to replace our sewage line. We were told our pipe was broke in half about 3’ from the clean-out…. Only to discover that our pipe was perfectly in tact. Oh and the technician that was out to bust our clot didn’t have the knowledge to know that issue was a $40 valve in the back flow. And the clog service that we paid $500 for, and never given and itemized receipt….they poke a hole through it and never removed it. Not to mention that the Ai receptionist never actually scheduled us between 8-12, so my wife called into her job, using her PTO….and then no one showed up until 7:30 at night. So even though we were comfy club members, I’m fairly certain we were charged an emergency fee even but we will never know because the invoices are extremely vague. Also to mention, the price started at around $25k but because the manager felt bad about the situation the knocked off $12k. Always get a second opinion. They were ready to take payment that night and kept trying to use fear tactics about how we could get sued if we sold the house and didn’t report and sewage line needed to be replaced. Further, the tech kept saying, “I’ll be back tomorrow if you don’t fix it” I wonder what would have happened if someone who didn’t know enough or have resources to investigate further. Perhaps they would have dished out the $13k and emptied their savings or took a one of the crazy finance options. Update: we have had zero issues and the flow is still great after fixing the back-flow valve.

T

The Puzzled Podiatristvia Google

3 months ago

Comfy club membership canceled. After numerous attempts to communicate with Fayette heating and air, I canceled my membership after one of their technicians damaged my duct work. After repeated attempts in communication, and with substandard workmanship I’m still left with compromised heating ductwork. Beware of this company. I’d be cautious of their business integrity. I’d also recommend being present and watching what they do while in your house.

S

Susan Ritchievia Google

3 months ago

Jason was punctual and told me what he was going to check and went right to work! Checked my thermostat and asked if I had any questions. Told me all was good and working well. He was very informative and professional. Thank you Jason for a great check-up! Susan Ritchie

B

Bill Merrickvia Google

5 months ago

Theses fellas were exceedingly professional and polite, answered my questions, and explained things I was unfamiliar with. They were proprietary in their approach and were very thorough; took Great care in moving about the house and did a thorough cleanup behind A themselves. FH&AC has put together a very effective team and I hope you can keep these competent fellas on your staff for a good while. Guys like these are hard to come by in any business. I’d hire them in a minute. Names are Jase and McKinley (Sp?). I originally thought the price was a little high but… thanks for a job well done!