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Sasha Pochuevavia Google

about 1 month ago

Fountain Tire was a lifesaver! My car suddenly stopped and wouldn’t start, and the warning indicated a battery issue. They quickly diagnosed that the alternator was not working. The team clearly explained the results and helped me choose the right replacement. They ordered the suitable alternator themselves, after confirming all costs with me beforehand, and replaced it efficiently. Victor was amazing - friendly, caring, and helpful. He explained everything and gave guidance throughout the entire repair. The whole process was completed the same day and took only about 4 hours. At the end, they even gave me a nice discount. I was very happy with how smoothly and professionally the team worked. A great bonus was free coffee while waiting:) Highly recommend!

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Joey Liuvia Google

about 1 month ago

I had a bit of an emergency with my 2023 Mercedes GLC 300 today, and Victor at the front desk was absolutely incredible. He was patient, professional, and took the time to explain the technical details about my tires situation so I didn't feel pressured into buying more than I needed. It's rare to find such honest and calm service in a stressful situation. Because of Viktor, Fountain Tire has earned a loyal customer. If you're looking for someone who actually cares about your car and your budget, go see Victor!

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S Choivia Google

3 months ago

Really good service and Vince was very nice. Only thing to note is I spoke to someone else over the phone who quoted me winter tire change price without the shop fees included. It was not a major difference, but felt a bit deceptive, and with the extra fees, it's cheaper to get it done at other major chain car shops.

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Flavio Henrique Pimentelvia Google

3 months ago

I had a great experience at Fountain Tire! The staff were incredibly friendly and welcoming from the moment I arrived. The team worked efficiently and kept me updated throughout the process, which I really appreciated. A special shout-out to Lily, her professionalism and positive attitude made the whole experience even better. Thank you to the entire Fountain Tire team for the excellent service! I’ll definitely be returning.

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Sean Pennvia Google

7 months ago

Heartbroken and Betrayed by Fountain Tire’s Negligence – My Car’s Engine Ruined! I’m utterly devastated and furious after my experience with Fountain Tire on SW Marine Dr. This shop turned my life upside down, leaving me with a damaged car, a broken heart, and a hole in my wallet. Plus a lost summer that my family can never get back. If you care about your vehicle and family, steer clear of this place—they’ve shown they dont care and can’t be trusted. I’m writing this review with a heavy heart, shattered trust, and deep anger after Fountain Tire at 828 SW Marine Dr, Vancouver, turned my family’s life upside down. Over four years, this shop’s gross negligence, misdiagnoses, coercive tactics, and unprofessional conduct—capped by a vile insult —ruined my 2008 BMW 328i, cost me thousands, and put my wife, three-year-old, and infant daughter in grave danger. It started in 2021 when I took my BMW to Fountain Tire for overheating. They told me that I needed a new thermostat without proper diagnostics, charged me 509.00, and sent me off with false assurances that the issue was fixed. The dashboard warning light screamed otherwise, but they shrugged, admitted they “tried everything to get the light off but the overheating was fixed,” and let me drive away. The car hit 150°C, nearly frying the engine. A later dyno test revealed a faulty water pump they missed, costing me more time and money. I was robbed for 500 dollars. This aligns with another customer’s experience reported on Google Reviews, where Fountain Tire at 828 SW Marine Dr, Vancouver, was criticized for a $400 battery upsell for a minor electrical issue that didn’t resolve the problem. In both cases, the shop pushed costly, unnecessary repairs without addressing the root cause, leading to further vehicle damage and financial loss. In June 2024, it got worse. An oil change at Fountain Tire turned into a nightmare when they botched the valve cover gasket, causing all the oil to leak out in five minutes. My engine shut down, leaving me stranded. They towed it back, dismissed the risk of catastrophic engine damage, and offered no compensation or apology—just a quick fix and a wave goodbye. I lived in fear of hidden damage, and they didn’t care. Reviews online echo this negligence, with others reporting loose dipsticks and shoddy repairs at this location. The final straw came in early 2025. They pushed a $4,700 used transmission—almost the car’s value. They called three times, pressuring me to agree to a deposit, and I caved, Just 45 minutes after picking it up, my car broke down on a highway in a scorching heat wave, stranding my wife, three-year-old, and infant daughter, who has a medical condition that makes intense crying life-threatening—she turns blue and stops breathing. In the swelter, she wailed, and we feared for her life. Fountain Tire’s partner tow truck arrived, and while I was on speakerphone, a staff member said "He's an idiot, get him 2 litres of oil ” thinking I couldn’t hear. No apology followed. They claimed the car needed oil, but it was already overfilled from their service. I added the 2 liters THEY BOUGHT AND HANDED ME! as instructed, drove 30 minutes, and the engine failed again—catastrophically—stranding us on the highway a second time. My infant’s cries in the heat were a parent’s worst nightmare, and Fountain Tire’s oil overfill destroyed my engine, likely from foaming and low pressure wrecking critical components. Our family’s only car is now a lifeless heap. This shop’s pattern of failure is no secret. Google and Yelp reviews expose their overcharging (like a $400 battery upsell for a minor issue), misdiagnoses (a $1,200 brake job that failed), and rude staff (condescending attitudes and unapologized delays). Their C rating with the BBB confirms they don’t care about accountability. I’ve lost thousands—hundreds on a useless thermostat, , and $4,700 on a transmission repair that led to engine failure. ..