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Benjamin Clarehughvia Google

about 2 months ago

I had my laptop screen repaired (OLED) and the team did a great job replacing it. They kept me up to date and were clear on price. It took them only 3 days to order the screen and complete the repair.

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Mark Dalevia Google

about 2 months ago

DO NOT USE THIS COMPANY I sent my PlayStation 4 to this company for repair in September. After approximately six weeks of repeated phone calls and a lack of meaningful communication, I was ultimately forced to attend the premises in person to retrieve my console, regardless of the repair status. During this period, no repair had been completed. The device had merely been dismantled, and I was issued a partial refund amounting to approximately one third of the original repair cost. To make matters worse, the PlayStation was returned to me in a damaged condition and missing all of its screws. Following this, Barry assured me on multiple occasions that the missing screws would be sent and that tracking information would be provided. Despite numerous follow-up calls, neither the screws nor any tracking details have ever been supplied. As a result, I am left with a damaged console that is incomplete and unusable. The manner in which I was spoken to when requesting the return of my property was unacceptable. The tone was sarcastic and dismissive, and the overall level of professionalism was extremely poor. Calls were frequently ignored or abruptly ended, and there was no attempt to take responsibility for the situation. This has been the most unprofessional business experience I have encountered, and I strongly advise others to avoid this company to prevent a similar outcome. If it were possible to leave less than one star, I would do so.

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erruzzavia Google

2 months ago

I was hesitant to write a review at the time but it looks like nothing has changed in 2.5 years, and the owner doesn't take feedback seriously at all. I expect them to say that i'm not on their system, but this is a screen-name and my email isn't the one I used. These people are full-on scammers, unprofessional, incompetent, and know less about computers than I do which is impressive. This happened in May 2023. I took my laptop to fix the battery, because Currys refused and recommended this place (I think the girl was just being helpful). They sounded good to begin with. But then they ordered a battery from China, said it was delayed, said the guy who was doing it went to hospital ill. I never got any updates unless I asked. A month later and no fix, but they gave me all my files - it was rooted?! I could have done that myself! This does not make sense at all. And the files weren't even in a format that made sense, like 10 different file types for 1 file? I decided to buy an SSD drive thing and extract the SSD myself. The screws were all messed up so I had to basically destroy my laptop to extract the SSD, which is a shame since I didn't actually want to replace the laptop. It doesn't matter anyway because the new battery was damaged, and I opted to get a new more updated laptop. In the end, the harddrive was impaired too so a lot of files were corrupted. Complete waste of time and an absolute pisstake. I'm still annoyed Currys refused to repair it as I had this nearly exact issue in the past and they gave me my files in a format that actually made sense and was professional. I wish I had a better record of this (some are emails, some are texts that I've deleted) so I could have got my money back, and I wish I had known they were absolute scamming losers so I could have done it myself. I hope this place shuts down, if it hasn't already.

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Minna Watsonvia Google

3 months ago

Avoid at all costs!!! I went there with my liquid-damaged laptop - was aksed to pay £60 for a 'consultation fee' and was told that they would be in touch within a couple of hours to tell me what needed to be done - didn't hear from them. This happened continually for the next week; every time I asked about my laptop he seemed to make up another excuse about why it was taking 'longer than expected'. The owner Barry is extremely unprofessional - misogynistic, frankly. His sole aim is to rip off unassuming students who think that, as part of the Union, his is a reputable business. In the end, I did not trust them at all with fixing my laptop, so took it to another shop. I had an awful experience with Gadget Fix and would urge peole to avoid at all costs if you don't want to mugged off and harassed!

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Moosa Alsaifivia Google

3 months ago

Unfortunately, there is no option to give less than one star. I strongly advise students at the University of Leeds to avoid repairing their devices at Godgates. Here’s my experience in short: I took my one-month-old laptop there because the screen stopped working. Although I have a manufacturer warranty, I decided to use this shop because I had an urgent assignment. The person in charge, told me the repair would take 1–2 days, possibly the same day, and that the cost would be around £100. I paid £50 for the check. Later that day, I asked if it was ready—he said no. On Friday, I went to collect it and found that nothing had been done. He was rude and dismissive, telling me to “borrow a laptop” for my assignment. If I wanted to borrow a laptop, I wouldn’t have gone to him—I would’ve just used my warranty. On Saturday, Google Maps showed the shop as open, so I called answered and complained it was his day off, refused to give me a clear time to fix it, and told me to come on Monday if I wasn’t happy. Then he hung up on me. I ended up having to order a new laptop because of the delay and unprofessional attitude. Every day he gave me a different story about how many laptops he had—7, then 15, then 30. No honesty, no customer care, and no respect. I lost £50, 4 days, and a lot of time and stress. After checking the reviews, I realised many others had similar experiences. Definitely not recommended.