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GEN3 Electric & HVAC
GEN3 Electric & HVAC: Trusted electrical and HVAC pros delivering dependable service in Philadelphia.
4(5 reviews)
home-services
$$$
GEN3 Electric & HVAC: Trusted electrical and HVAC pros delivering dependable service in Philadelphia.
GEN3 Electric & HVAC is a Philadelphia-based general contractor specializing in electrical and HVAC services. Customer reviews commend professional, friendly teams, thorough estimates, and clear communication from staff like Pat Curran and Nell. The firm handles complex Philly row-home layouts with dependable service, though some projects note upselling and occasional project-management challenges.
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Professional installation and upgrades including breaker boxes, outlets, and service upgrades for homes and businesses.
Expert installation of HVAC systems, including mini-splits, air conditioning, and heating units with customized solutions.
Routine maintenance and repair services for electrical and HVAC systems to ensure optimal performance and safety.
Comprehensive electrification services for modernizing homes with energy-efficient appliances and wiring.
Prompt response for urgent electrical and HVAC issues to restore comfort and safety quickly.
I've worked with Gen3 for many years now. They are exceptional because they show up when they say they will. Pricing is transparent. The communication around appointments is excellent. Every technician who has done work for us has been very professional, knowledgeable, and respectful of my home. Today we had an outlet replaced by Rob P, who was terrific. Kudos to the management team for hiring great employees/contractors and for running a tight ship. My only gripe: Recently, I feel like they are constantly trying to upsell me on additional services and upgrades. I suspect it is built into the technicians' performance metrics to make sure they try to sell additional services to the homeowner. Perhaps they have been bought by, or are preparing to be sold to, a private equity company. Regardless, I value their services because they are dependable, punctual, and friendly.
I made a next day appointment for Electric Services for an electrical inspection and to replace a timer with a 120v switch, purchase and install outside lightbulbs, add a new GFCI outlet above the kitchen counter, and replace the vestibule light fixture. Nell, the technician was prompt, respectful, thoroughly explained the work, and completed the tasks correctly and in a timely manner. He also used a mask that I supplied and his shoe covers. The cost was somewhat high but was reduced, since I was signed up for the Gen3 monthly Home Protection plan.
I used Gen3 for an electrification project above $50k and would recommend finding someone else. I have found that they seem to let details slip, miss manufacturer installation instructions, and may break multiple items. The electrification project required upgrading the electrical service, adding outlets for electric appliances, and replacing a water heater and HVAC system. We initially chose Gen3 as they were listed by an equipment manufacturer as a premier installer and reviews online seemed positive. Through the project the installation teams seemed to change frequently resulting in overlooked details. Multiple holes were left in the sides of my house that were not air sealed. A humidifier installation was "done" but it didn't work. The installer didn't seem to test it before leaving. On several visits the installers broke items and did not mention it until I found the damage later on. The installers were always nice and wanted to do a great job. With the frequent changing of technicians though details were lost on every switch. Communications through the company, specifically regarding project management, may be the issue. I found out that staff turnover at the company complicated the project. Some of the equipment seems to work fine but I spent the summer with an AC system that couldn't cool my house sufficiently. The service tech said this system was more complicated than they usually install. Twice in 6 months there were refrigerant leaks requiring days to find and seal. It seems to be they installed a system so complex that they couldn't figure out how to get everything working well. I'm looking now at other contractors to fix these issues. Update 10/29/2025 ------------- Debbie from Gen3 reached out after my initial review looking for more information about my experience. She was looking to have a manager come out with an equipment expert to diagnose my problems. After 2 months with no manager or equipment expert coming out she said my installation was unique and it was hard to get someone out to work on it. This is a system that Gen3 installed. The Gen3 salesperson at the time worked with an equipment expert on the configuration. Debbie recommended another company come out to service my system. Inspection by another company pointed out a code issue and a few installation concerns. I'm having much of the work from Gen3 removed and replaced by another company.
Gen3 was great from start to finish. I cannot say enough good things about Pat Curran who came out to do the estimate for our mini split install. He was professional, kind, patient, and did not try to upsell us on anything - he offered different sizes and models/brands making sure we were comfortable with our selection. Other companies only gave us 1 option (the most expensive brand). Pat’s the reason we chose Gen3. We ended up needing to upgrade our electric, so we worked with both the HVAC and electrical teams at Gen3. Evan, Griffin, and Luis were terrific. Cindy and Andrea in the office were also very nice. Andrea scheduled a few phone calls with us to make sure we got the best possible price for this large project. Many other companies we reached out to were unsure how to deal with the layout of a Philly row home, particularly for the electric wiring, but Gen3 found a way! During the install, Luis (HVAC) and Griffin (electric) checked in with us throughout the day to make sure we were happy with placement and overall processes. I’m very happy with how everything turned out. House projects are always daunting but Gen3 made it as easy as possible!
Robert and Chris from GEN3 were out today to update my electrical. After decades of a fuse box, our house now has a breaker box with 200 amp service! They are so professional, friendly, did excellent work, cleaned up meticulously and were extremely tolerant of (and amused by) our silly dog. I had the utmost trust and confidence in them and GEN3. Bonus..my son can now plug his guitar p in the basement without unplugging my dryer. Highly recommend this thoughtful, thorough and highly competent company. Thank you!
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