Susan Ely
DO NOT USE GLASS CITY MOVERS - Damaged Property, Zero Accountability Glass City Movers damaged multiple items and my apartment, and has now completely ghosted me on the claims process. They are unprofessional, careless, and impossible to reach. Careless Handling & Extensive Damages: The movers rushed through the job and were reckless with my belongings: -Dropped a piece of furniture into the apartment wall, causing damage for which I was liable -Dropped several boxes during loading -Damaged 10 different items total Complete Lack of Professionalism -The driver arrived 3 hours late on moving day, keeping hired local movers waiting (who had traveled over an hour and were not paid for their wait time) -They missed the agreed-upon 2-day pickup window entirely and didn't notify me until the afternoon of the second day, forcing me to change my flight at my own expense -Glass City has not answered a single phone call or email throughout this entire process Impossible & Shady Claims Process -Required me to unpack everything before submitting a claim (only one claim allowed) -The claims submission form only allowed one photo despite damage to 10 items -Was told I'd receive a response by January 1st -It's now 20 days past that deadline, with zero communication from Glass City Questionable Payment Practices -Only accept cash or credit card with a 15% processing fee -At pickup and delivery, they had me write my credit card number on paper for the driver to call in—completely insecure and unprofessional Bottom Line: Glass City Movers damaged my belongings and property through careless handling, then made it nearly impossible to file a claim and have since ignored all attempts at contact. They are unresponsive, unprofessional, and unaccountable. Avoid at all costs.
