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Yangchen Sherpavia Google

about 2 months ago

DO NOT get styled by Jade if you are trying to get blonde highlights!! I am still in shock by how poor of a job she did. I came here because this salon had good reviews but I was very disappointed with my results. I have attached my hair before coming in, after coming in, and my inspiration photo. I understand that my inspiration photo may have been too light for just one session, I came completely on board with that especially since I had dyed my hair black last summer. I do not mind coming in for multiple sessions to go LIGHTER. But I was so upset because I had left the salon wayyyy DARKER than when I had come in. I made it very clear I am trying to go LIGHTER. I wanted HIGHLIGHTS. I went over my inspiration photo with Jade, and we both agreed it was too light being the state my hair was in (which was completely fine) and we went over other photos of girls with HIGHLIGHTS. You can see for yourself. The BEFORE, the AFTER, and the INSPIRATION of what I wanted my hair to look like. I was closer to blonde BEFORE coming in???? She does not know what she is doing in there. I had started the process to go lighter and now I have been SET BACK sessions to get to “blonde”. Not worth $310 and I would recommend if you want to go blonde to not get it done by Jade or go elsewhere. It literally looks like someone just threw on some dark brown box dye on my head. Jade, if you did not know how to make me lighter that’s okay. But doing the EXACT OPPOSITE of what I came in for, and telling me after you did the complete OPPOSITE of what I am paying you to do that “there’s expectations then there’s reality”?? Like no you should have just been honest with me from the start… If it was your plan all along to make my hair this dark from the start you SHOULD NOT have shown me pictures of girls with blonde highlights before we got started and told me that is what you were going to do. You should have been truthful from the start and showed the color you actually intended on doing on my hair. I would have said no and left the salon because it is the direct opposite of the hair goal I am working towards. Again, if you are trying to achieve a blonder look please please save yourself the time, money, and hair damage and go elsewhere. I am in disbelief of how horrible her skill for hair coloring is especially since she has been doing this for over a decade ****************************** Update a week later: It seems you just replied to “reach out to you in private for further assistance” for the public view since you decided to not respond to my email… Like I said in the email, if a customer asks you for a hair color you should be aiming to deliver that. If a customers hair is too damaged according to you, you can’t just decide to do your own color without telling the customer. I’m not sure why you are claiming this was discussed during my consultation with Jade, you were not even present during that time. Again she showed me blonde hair and if she was honest with the color SHE (not me) decided looked best she should have showed me photos of the dark brown hair she was planning. I would have said no and left the salon. If you see her phone history for December 31, 2025 at 4:20pm you will see for yourself what I was shown, and it is nowhere near what she did to my hair. I hope your salon does not continue to do the same for new customers like I was and practices honesty. It seems someone else also had a similar experience to me in the reviews here…

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Christina Cottrell Brownvia Google

3 months ago

My daughter and I have been seeing Hannah for about 4 months now and absolutely love her! She listens to exactly what we want and does amazing detail work with our haircuts, but beyond that, she makes us both feel so comfortable! My daughter and I both have autism and sensory sensitivities and Hannah is so respectful of that and accommodating. I am so appreciative of her and of this salon!

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Hannah Jacksonvia Google

4 months ago

I had a great experience here! I am from out of town and was coming to Richmond for a special event. I was nervous to book with a salon I had never been to, but I'm so glad I chose Grace Salon. I had Maggie for an updo and it was a great experience! It was quick, and the hairstyle was secure and stayed in place for the whole event. It looked great and was exactly what I wanted. If I lived in the area I would definitely use them as my go to salon. Highly recommend!

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Laurel Petreyvia Google

5 months ago

Grace Salon has been a great experience for me. I’ve always had a hard time at salons because I’ve had issues with stylist not listening to what I want for my hair. My hair stylist, Megan, was amazing. She listened to what I needed and did my hair exactly how I wanted. So happy I found an amazing hair stylist!

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Valerie Hathcockvia Google

5 months ago

I saw Maggie two weeks ago for color and a haircut. Full transparency: I had my hair highlighted the week before and it was horrendous - solid lines where the bleach stopped, chunks of bleached hair, brassiness…the works and I was really upset. Maggie worked an absolute miracle because I left Grace Salon with gorgeous hair that was completely transformed. Her skill is soooooo special! She did a root tap, low lights, and some baby lights to fix the bad color. My hair looks so good. And she’s fun to talk to, offered advice on products and styling techniques and let me just sit in silence when I needed to. The salon is super cute, everyone I met was nice and I am already looking forward to going back. I also felt the price was super reasonable given the amount of work she put into fixing my hair. Highly, highly recommend!