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Hair Extension Palace
Transformative hair extensions and salon services in San Jose for confidence and beauty.
3.5
Hair Salon
$$$
Transformative hair extensions and salon services in San Jose for confidence and beauty.
Hair Extension Palace is a San Jose-based hair salon specializing in hair extensions and comprehensive hair care services. Reviews highlight a warm, vibrant team that makes clients feel comfortable and confident, with mentions of Brazilian knots installations, hair thinning solutions, and personalized care. The salon focuses on helping clients achieve voluminous, long hair while offering maintenance advice. While most feedback is positive, some note experiences with scheduling and results, reflecting a commitment to customer service.
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Professional application of high-quality hair extensions using methods like sew-in and Brazilian knots for added length and volume.
Personalized assessment to determine the best extension type, length, and budget for your hair goals.
Expert advice and services to maintain extensions, including styling, washing, and repair tips for long-lasting results.
Specialized treatments and extensions designed to address hair thinning and damage, restoring confidence and fullness.
Comprehensive hair styling, cutting, and coloring to complement extensions and enhance overall look.
Overall rating
anon
Heidi shows a complete disregard for her clients’ time. I waited 45 minutes past my consultation time just to be seen, and for my actual appointment, she was a full hour late. Despite clearly agreeing on straight extensions, she ordered body wave instead—which does not match my hair at all. The extensions don’t blend with my hair whatsoever. When I raised concerns, Heidi dismissed them and tried to convince me that they looked fine, which felt incredibly gaslighting. She repeatedly emphasized that she is a color and haircut specialist, but based on my experience, that couldn’t feel further from the truth. I was then charged $800 (plus $500 for the hair) for a rushed K-tip and weft installation that left my scalp extremely sore and tender. The entire experience felt careless and unprofessional. To make matters worse, I’ve reached out about having the extensions removed and still haven’t received any response. If I could give zero stars, I would. Overall, this was an incredibly frustrating and disappointing experience from start to finish.
Mari Donn
The worst ever. I am out of over 1k and out of my hair that fell out due to improper extention installation. The woman who i had appointment with canceled the very last minute as I was about to walk out of the door to drive to their place and another person said she will do my hair. Didn't make any difference to me since I didn't work with any of them previously so I agreed. I have no idea if she wasnt qualified or just was really bad at what she does but the extentions start falling out the very next day and the worst part - they were taking my own hair with them as they were shrinkwrapped around them. I had them taken out next week. The damage is so bad... I can't believe how unprofessional they are.
Esmeralda Cardenas
Terrible service. No where to be found my wedding is this weekend. Extensions were due in 9/8/25 paid 50%. Very frustrating
Linda Luu
I am very pleased with my hair extension/ Brazilian knots installation. It's still so unreal when I see my hair in the mirror... it's long and so gorgeous! I have regained so much confidence having new length and voluminous hair. The team is warm and vibrant and I felt comfortable the whole time! Many thanks Heidi, Claire and team. I will be following instructions carefully to maintain them :)
Leah Smith
I just wanted to take a second and thank Heidi, Porsche and Claire at Hair Extension Palace. I have been getting my hair done with them for the past year and I absolutely adore them as well as never had my hair done so beautifully. Heidi is truly a queen! She is fantastic at what she does and all of the ladies are such a pleasure to be around. Never have I ever went to an establishment and felt like family. Thank you so much Heidi and Team! I’ll see you soon.
Rachel Sumi
I've been a customer at Hair Extension Palace for over three years now. These ladies have given me a new lease on life -- whether I see Heidi or Claire, I know I'm going to walk out of there feeling confident and beautiful. If I have a problem, they are quick to help figure out a solution and make it right. They're the best. ❤️
