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LaVon Jonesvia Google

about 1 month ago

I am licensed property manager, I called them for an emergency last night for a rental property. They agreed to go out to the property. They were given the tenant phone numbers and the address to the property. They never called the tenants or showed up to the emergency. Water has now leaked from upstairs to downstairs for over 24 hours causing damage to the property.

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Jared Foleyvia Google

6 months ago

Josh was great, he communicated throughout the entire process and went above and beyond to find other issues that might arise. I would highly recommend Hawthorne and Joshua Tomasian for their customer service.

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C. George Bushvia Google

8 months ago

I had Ralph Lenard at my home to clean out our sewer line. The quality of his work was outstanding. I appreciated that he took is time to answer all my questions. Overall, I recommend Ralph to any homeowner in our community.

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Marcus Caovia Google

8 months ago

We called Hawthorne Plumbing, Heating & Cooling to inspect our AC after it stopped working. Their technician came out, did an assessment, and quoted us over $8,000 to fix the issue. When we followed up to move forward with the repair, they suddenly changed the quote to $23,000, claiming we now needed to replace both the AC unit and the furnace, even though the furnace was working perfectly fine. This massive price jump was alarming, so we decided to get a second opinion. Thankfully, we did. Another technician quickly diagnosed the actual issue: a single $10 component was broken. They replaced it quickly and the AC worked immediately. We reached out to Hawthorne to raise our concerns. They offered no apology, no explanation, and took zero accountability. They quietly refunded our $100 estimate fee, but that was the extent of it. At best, their technicians are completely incompetent and unable to diagnose basic HVAC problems. At worst, they are deliberately upselling expensive, unnecessary work to people who may not know better, especially during a heat wave when AC repairs are urgent. This experience was extremely disappointing and could have cost us thousands. Do yourself a favor and avoid this company entirely.

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Robert Morettivia Google

9 months ago

In 2022 I had a copper water pipe break near our recirculating pump. I called Hawthorne to repair the leak. They responded promptly and quickly to repair the leak. We were very happy with it but it was a bit expensive but the plumber took a few hours and we had to replace the pump so the over $1000.00 price tag seemed reasonable if not a slight premium. Fast forward to today just 3 years later and that same part broke and was leaking again. Hawthorn was quick to get plumber here who looked at the pipe and said it needed to be repaired. Quoted me $600 to repair and completed the work in roughly an hour. I am not sure what a foot or two of copper pipe and some solder costs but I would expect an experienced tradesman to make $150ish an hour. I also expect the plumbing company to make a profit but this price feels like I am the sucker. The plumber who came to my house was nice and seemed very competent that’s why it’s not a one star review. If I wasn’t desperate for hot water I would have shopped around. A detailed invoice of what I am paying for would go a long way in making it not feel like I got taken advantage of.