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Heal's
Iconic British furniture and homewares, blending timeless design with modern living.
3.1
Retail Store
$$$
Iconic British furniture and homewares, blending timeless design with modern living.
Heal's is a renowned furniture and home goods store located on Tottenham Court Road in London, offering a curated selection of stylish and high-quality pieces. Known for its heritage in British design, the store provides a showroom experience where customers can explore sofas, chairs, lighting, and more. While the in-store ambiance is visually impressive, some customers have noted variability in product consistency and after-sales support. The business caters to those seeking elegant home furnishings, with knowledgeable staff available to assist in selections.
No photos available
Offering a wide range of upscale sofas, chairs, tables, and bedroom furniture from iconic and contemporary designers.
Curated selection of lighting, rugs, cushions, and decorative items to complement any interior style.
Expert advice and personalized styling services to help customers create cohesive and stylish living spaces.
Inspirational in-store displays showcasing the latest furniture collections and design trends for hands-on exploration.
Scheduled delivery for furniture purchases, with options for setup and installation in London and beyond.
Overall rating
John Mortimer
Wayne Grossman
Awful experience -having bought 4 lights from here, I bought another 4 for other areas. 1 was clearance and the other 3 were at full price, Not in stock Delivery 4-5 April. On 22/04 I chased them to be told they have the stock ( for 3 weeks ) but they didn't have the clearance light and I would have to re order at full price dueto their MISTAKE. After 2 days they offered me10% off this light only. I pointed out to the head of customer service - Amina that I could cancel the whole order and re order via the website and get 10% off the whole order and she said “You can cancel the whole order if you would like?” And so that’s what I did -now ordered them elsewhere. Congratulations Amina (head of customer service )you have cost Heals a customer of 30 years. Never returning. AVOID Heals.Worst retail experience ever. Post script - Heals contacted Trust Pilot asking that I remove the name of the head of customer service from the review - This is literally the only thing they care about - AWFUL company without any regard for the customer
Wayne Grossman
Awful experience -having bought 4 lights from here, I bought another 4 for other areas. 1 was clearance and the other 3 were at full price, Not in stock Delivery 4-5 April. On 22/04 I chased them to be told they have the stock ( for 3 weeks ) but they didn't have the clearance light and I would have to re order at full price dueto their MISTAKE. After 2 days they offered me10% off this light only. I pointed out to Amina that I could cancel the whole order and re order via the website and get 10% off the whole order and she said “You can cancel the whole order if you would like?” And so that’s what I did -now ordered them elsewhere. Congratulations Amina -you have cost Heals a customer of 30 years. Never returning. AVOID Heals.Worst retail experience ever.
S
Customer service support woeful. Faulty item delivered. Requested collection asap. 2 days of radio silence and counting.
Mirela Popoveniuc
Jordan B
excellent home shop with a great range of products
