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Darlene Perkinsvia Google

about 2 months ago

Right from the start we had an excellent experience, or as best you can when your whole house needs to be re-piped. :( Our first visit was with Trysten for a quote and that was a good experience. He inspected everything we asked about and informed us of problems we had no idea were there. All questions were asked and answered to our satisfaction and after acceptance on a Friday, they were able to start Monday morning. Raymundo and Jesus were our technicians. They were not only very professional , but also very friendly. A big smile every morning. Our job took 2-1/2 days so it was pretty hectic and a little stressful as we are not used to having people in our home, especially tradesmen. While it was a fairly large project the men kept everything organized and VERY clean and tidy. I would have these men in my house to do work any time and will request them when the next project comes around. I had some questions the second morning before Ray and Jesus arrived and called Trysten, he answered them and allayed the concerns I had. During the project another supervisor, Chris, came out to check the work and make sure it was being done correctly and in a timely fashion. He introduced himself the minute he arrived and before he started walking around our home. This was a really nice thing so that we always knew exactly who was in the house at all times. My husband and I would highly recommend this company for any and all plumbing work. (P.S. This isn't our first work with Hoffman, only our first review. They were AWESOME the first time too!)

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Tracy Trujillovia Google

3 months ago

DO NOT USE THESE GUYS. THEY ARE VINDICTIVE AND DON'T CARE ABOUT YOU OR YOUR PROPERTY Hoffman is the worst company that I could have called when my water heater decided to leak. I called them and they were quick to respond and a tech arrived, he assessed the situation and went over what water heater options were available, a selection was made and he left to go pick it up. When he came back and began to start he realized that he had brought back the wrong water heater, ugh.. that was the first red flag, but still being early in the day I didn't think much of it. Then he worked all day on the water heater installation, it was all day. It took the tech a total of 12 hours and multiple trips to home depot to complete the job. Finally he was done, at 8 in the evening. He goes to turn it on and nothing. The tech could not get the pilot on. He looked at me and said the water heater was possibly defective and that he can return tomorrow to install another one. I was in disbelief. I didn't want to go through another day of this, he somehow got the pilot lit and said I wouldn't need a whole new water heater, but he would be back to install a part. After he left the pilot would not stay lit it was always going out. He did come back a few days later with another tech this time and they replaced the part and said it should fix the problem, we'll guess what it didn't. It only made it worse. Because now the gas was hissing. I had a gas leak which was not there before. I called again, by the way the communication is terrible you cannot get a manager to return your call and tech is always late or doesn't show at all. So I am wanting this fixed and I call again. Another tech comes out and says he will replace it with another water heater but in a week. I was irate. I have had 5 different techs come out and not one of them could figure out what the problem was. It was on day 13 of dealing with this madness that I decided to call a different company. The other plumber came in with his partner and within minutes said it was a kink in the vent. The installation was not done correctly. So ​​​by now I am very unhappy with the communication and the techs not being experienced enough to notice such an obvious problem. I had no faith in this company and the faulty equipment that came with it, because the water heater still didn't work. I asked for them to come and remove the faulty water heater and I was going to have another company install one that worked. Two techs arrived and one that I hadn't seen before Tristin looked angry. Didn't say a word to me but told his partner well "lets go rip it out." Wow, he was being litteral they cut the supply lines flush to the wall and removed the shut off valve for the water. They also took the gas line for the water heater removing the gas line that was running to the water heater and put a cap on it. These guys were intentionally going to make sure that I suffered even after the hell of 14 days of no heat and still no functioning water heater. They left here without saying a word. Knowing that I would be left without water and heat that night. Didn't tell me that the water and main line of the gas was off. They just left. The way they handled this situation was vindictive, irresponsible and unprofessional. I gave them many opportunities to resolve the problem and instead something else would go wrong. I will be filing complaints with Nevada Contractors Board and the Better Business Bureau. Do not use this plumber at all cost they are bad business all around.

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Valerie Bettencourtvia Google

5 months ago

The entire team, from start to finish, did an exceptional job. We had a sudden and major leak at our house and the Hoffman team responded quickly with knowledgeable professionals who took the time to explain and immediately coordinated with another reputable resource to help with cleanup. Their integrity, patience and kindness helped tremendously during a difficult situation. I highly recommend this company. I’m so glad I called them.

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E Ramirezvia Google

6 months ago

I’ve lost multiple days of work trying to get repairs completed through Hoffman Plumbing / Legacy Air due to their consistently unreliable scheduling. On multiple occasions, they failed to show up during the scheduled work windows without any notice or communication. This lack of professionalism cost me both time and income. Adding to the frustration, I was charged $180 for their annual membership program — a charge I never agreed to. At no point did I authorize or consent to this fee, and it was added without proper explanation or approval, which raises serious concerns about the company’s billing practices. That said, I want to make it clear that the technician who eventually came out was excellent — professional, respectful, and clearly doing his best despite poor coordination from the office. He went above and beyond under difficult circumstances and should not be blamed for the issues I experienced. My concerns lie entirely with the company’s management and operations. When I had a question about using a fast-setting concrete mix for a small pour with a 2-inch thickness, I asked to speak with a supervisor. The person I spoke with (Chaz) began the conversation by saying, “You’re the one that wanted to talk to me,” which immediately came across as dismissive and unprofessional. I had requested a quick-set concrete mix — a minimal price difference of around $2 per bag — but instead of considering the request or offering a reasonable explanation, the supervisor was combative and dismissed the product entirely, telling me I’d need to pay for it myself. This experience was frustrating and disappointing from start to finish. I will not be using Legacy Air / Hoffman Plumbing again, nor will I recommend them. The disorganized scheduling, lack of communication, unauthorized charges, and poor customer service from management overshadowed the technician’s efforts and left a lasting negative impression.

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Kim Corpuzvia Google

6 months ago

Thank you to Chaz and Luke!! I had a toilet that needed to be replaced. The professionalism was top notch. Communication with Chaz was excellent; quick to respond. Luke was on time and completed the job in a timely manner. Very polite and respectful. Highly recommend!!