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Alina Zlobovskayavia Google

10 months ago

When I filed my return for the year 2023, I worked with Edna Walker. I was filing my taxes late for that year and so had made an appointment to see her. I was early for my visit and yet when she met me at the door she told me she was getting ready to leave because I did not show up. She was in a hurry to meet her husband so she could go shopping and have pizza with him. She said she does not have much time for me because he was waiting for her outside so they could leave together. When she started doing my taxes there was a need to print out a whole bunch of paperwork as she told me that I would need to mail in everything since late returns could not be filed electronically. She told me that the printer at her office was not working and so I had to run several blocks down to Staples and spend additional money to print out everything. I had to rush because Ms. Walker was in a hurry to leave for her shopping trip and she even placed a call to my cell phone from her office, which I had no way of returning while I was running to get back to H&R Block with my printed documents. She almost left, but thankfully I got back just in time. She helped me sort the documents into two piles which I later mailed out ASAP. When it came time to receive my refund I realized that Ms. Walker never actually asked me how I wished to receive it. I contacted her via text message and she responded telling me that when you file a return late you can only get your refund by regular mail. However, I do not receive mail at my physical address and can only get my refund via direct deposit or mailed to my P.O.Box. When I asked Ms. Walker what were the other options for obtaining my refund she simply ignored my text messages and never replied to me back. I still have not received my refund until this day even though my return was filed many months ago. Yesterday I logged into my H&r Block portal online and realized that my 2023 tax return had been rejected because Ms. Walker did not file it properly. She never informed me of this and neither did Pallavi Gupta, the representative who filed my taxes for 2024. When I came to do my taxes on April 15th for 2024, Ms. Gupta had promised me that she was going to find out how I can get my tax refund for 2023 if I cannot receive it at my physical address. I was not entirely satisfied with her service either because not only did I get charged over $300 for a simple tax return, but also ended up owing over $1000 even though my income was only around $33,000 for the year. On top of that she kept saying that if I request a physical copy of my tax return documents for 2024 I will not be able to get a copy online, which she later corrected. I feel like when a customer pays this kind of money for a tax filing service they should be able to get any amount of copies they like free of charge and the printer should be working inside the office. Ms. Pallavi seemed to have a dismissive attitude toward my complaints and acted like she was doing me some huge favor by filing my taxes. She did not seem knowledgeable and while filing my tax return had to ask someone else for help. Her explanation as to why I owed so much money also did not make any sense. So after over a week of waiting for Ms. Gupta to get back to me about the alternative ways that I can get my tax refund for 2023, I had reached out to her yesterday only to have her scold me for filling out a survey regarding the poor service I had received from her and Ms. Walker at H&R Block. She said this survey negatively affected her and that she did not have time to email me as it was past her office hours and instead told me to call the customer service line to resolve any issues I may have. Turns out Ms. Gupta never took the time to research how I can get my refund for the year 2023 and failed to inform me that my tax return was never accepted in the first place due to an error made by Ms. Walker. She responded in a rude and condescending way when I once again complained about the poor service and blamed the whole thing on me. I am planning to take legal action.

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Josh Smithvia Google

11 months ago

Extremely Rude and unknowledgeable. While paying out I was asked how the service was. I responded "bad". The receptionist then yelled at me to leave (while I was paying them $440).

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Faiz Parvazvia Google

11 months ago

This was an utterly unacceptable experience. We had a scheduled appointment at 6:00 PM with ALAIN CHAHINE, who was introduced to us as a “tax professional.” However, his conduct and lack of professionalism proved otherwise. We were kept waiting for 45 minutes past our scheduled time. On multiple occasions, ALAIN CHAHINE briefly appeared only to ask for “10 more minutes,” citing that he was still wrapping up with another client. This continued repeatedly, demonstrating a complete disregard for our time and a clear inability to manage his own schedule appropriately. When we were finally called in, ALAIN CHAHINE was unprepared, discourteous, and dismissive. Despite the fact that I had uploaded all necessary documents ahead of time, he claimed he could not find any of them and then left us at the table without explanation to attend to someone else. He did not return or offer any communication for another 10–15 minutes, leaving us completely unattended. Neither he nor any member of the staff showed the slightest concern or courtesy during the entire encounter. The receptionist attempted to excuse the delay by saying appointments “sometimes take longer,” but being kept waiting for an hour without accountability is unacceptable. Ultimately, we had no choice but to leave—still without any acknowledgment, explanation, or apology from anyone involved. The overall behavior of both ALAIN CHAHINE and the front-desk staff was rude, dismissive, and unprofessional. This is absolutely not how clients—especially those who schedule appointments in advance, arrive punctually, and provide all required documentation—should be treated. This was my first—and will certainly be my last—visit to an establishment that shows such blatant disrespect toward its clients and demonstrates no regard whatsoever for their time. It is baffling how someone who has no grasp of time management or awareness of how long an appointment will take can be referred to as a “tax expert.” To make matters worse, displaying disrespect and demeaning behavior while being clearly at fault is absolutely unacceptable. Individuals like ALAIN CHAHINE should be thoroughly trained in basic professionalism, ethics, and respectful client interaction before being allowed to represent an establishment—let alone one whose reputation they so carelessly undermine.

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Bohdan Hutkovskyyvia Google

almost 2 years ago

I worked with Maria Flora this year on my tax filings. In general, she has been responsive and supportive throughout the process. However, during the document review phase, I discovered a minor error that could have resulted in a loss of approximately $2,500 if I went ahead and approved it. While the issue was promptly addressed upon my inquiry, considering the service fee of around $800, I had hoped for a higher level of competence. We are all prone to mistakes, but it's disappointing that the error wasn't acknowledged, and despite my request for reimbursement, no compensation was offered. As a customer, I believe in fair value for the services rendered, and regrettably, I don't feel entirely confident in the quality of service provided relative to the cost. As a loyal client, I would anticipate some form of acknowledgment or resolution to ensure continued satisfaction.

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Sanket Gaikwadvia Google

about 2 years ago

I recently had my taxes filed at H&R Block and couldn’t be happier with the service I received. Mr. Alain Chahine went above and beyond to ensure my tax filing was seamless and stress-free. His expertise and professionalism shone through, making what is usually a daunting task feel effortless. I highly recommend H&R Block for anyone looking for reliable and efficient tax services. A big thank you to Mr. Chahine and the team for their exceptional work!