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RandySathvia Google

about 1 month ago

We got the diner for two at the live Cooking station. The chef was great, whitty and funny! Experience was delightful with every cute being so good! I’d recommend going to steak and seafood, as they are more appetizing that chicken.. friend rice is a good complementing dish, which is an option for $5 more. Great experience

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Karla Wvia Google

about 1 month ago

Have been going here for years or special occasions. Birthdays, but we'll not be going here again last time we went here. There was too much garlic in the food. It was horrible, it's gone down. Hill, really bad was a good place to go and eat but not anymore.

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Komal Kumarivia Google

about 2 months ago

I think food can be made better. All you are paying for is experience of someone trying to cook in front of you. Chef tried tricks but he failed, maybe not that experienced but he was nice and made efforts. Food was just OK, basic. I wanted to try so I did and probably won't go back.

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Alva Antoninivia Google

about 2 months ago

My father and his friend went there for their birthdays because they advertise you eat for free on your birthday, and they called to confirm! They enjoyed food service was great and atmosphere was AMAZING! They get 1 star due to the indignant behavior of the manager and owner because they tried to charge them even though they advertise you eat for free on your birthday without saying you have to have a party of 4. They tried to talk to the manager and she called them liars on multiple occasions and even tried to say they never called and even though they showed they did from their called, from their cell phone call log, and we not told there were any other requirements They asked to speak to the owner and the manager refused, however when security and supervisor from the casino should up, he encouraged the manager to the owner to see what could be done! The manager walked away and called the owner away from everyone so no one could hear what she told the owner. She walked back with the owner on the phone and handed the phone to my dad. The owner proceeded to curse and use every four letter word you could think of and would not let my dad get a word on edgewise, he also threatened to have my dad and his friend arrested. My dad passed phone on to his friend and the owner repeated his vulgar rant. My dad shared he had a restaurant himself and the patrons always came first! So beware if you are going to go there for your birthday, regardless what they tell you on the phone, they will not give you a free meal on your birthday unless you bring 3 other paying patrons!

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La Tosha Love-Mollusvia Google

3 months ago

This was my third visit to Ichiban and probably my last. My first two visits were so great but there was hardly anyone there. Well I finally experienced it on a busy night and everything that I enjoyed before was kicked to the curb. I had reservations for my husband's birthday for a group of 5 adults and two high chairs. As we were looking for parking I got a call that if we weren’t there in “like 5 min” e we would have to wait an hour and half for next table. I get we were a tad behind but when we got there there literally was one person at the table still waiting for their party as well. They made it seem like everyone was there waiting for us to start. When we were finally seated, it seemed like the cook was rushing the entire “show”. He didn’t do several of the tricks we are used to. The shrimp toss that we all know about went to one kid and three tries to another woman. Why wouldn’t the birthday man get a shot? There was hardly any interaction with our party. I asked for a napkin and the server came and went three times helping others before I could wipe my mouth with a napkin. My friend ordered an espresso martini that looked awful. The vegetables were so undercooked and flavorless just almost raw crunch. The steak was huge chunks tuft size of meatballs!! The shrimp was tasty and my husband enjoyed the scallops but the service was just poor and food was disappointing. I was so upset at how the only acknowledgment of my husbands birthday was his candle and happy birthday song. They checked his id to make sure it was his birthday. The last time I came, I brought a friend from Las Vegas with just me, her and my daughter and they didn’t care that there weren’t 4 people in the party, they didn’t charge my daughter for being seated in a chair and they gave the friends a lot of birthday love and entertainment for free and they didn’t even ask for her id because she told them she wasn’t local to Reno. My husband, who’s an actual local, with a party over 4 (as per their policy) got his sub par meal for free with no real celebration here. I hate to say I was so upset from start to finish. This is a tough one to give another shot. I still can’t get over the veggies and steak! Embarrassing I could’ve done better and should’ve did it myself or went somewhere else. I’m just too disappointed in this whole experience. Go on a slow weekday and their policy isn’t a big deal but follow it on a busy day and service is crap.