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Jonathan Cabreravia Google

about 2 months ago

I came here to get my car fixed and explained the problem clearly from the start. When I came back later that day, they said they couldn’t fix it yet still charged me to “diagnose” the issue, even though it was the exact same problem I already told them about. Charging customers just to repeat what they already explained is ridiculous. No repair, no solution, just wasted time and money. This place clearly lacks real mechanical knowledge. If you can’t properly diagnose or fix cars, you shouldn’t be charging people or running a repair shop. Completely unprofessional experience.

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Michael matuszewskivia Google

6 months ago

Great service. Fast turnaround and didn’t feel like I was being overcharged and was happy with my alternator repair

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Jeff Leathervia Google

7 months ago

Late review. But I had to say something after reading some of the recent negative reviews. A ways back my ex-wife had an issue with her Dodge Caravan and got quoted an outrageous amount for a repair by a shop in downtown Raleigh. I have a strong mechanical background and do almost 100% of my own vehicle repairs. So she called me and asked for my opinion. After reading the quote I disagreed with the work they recommended and the prices were insane. I decided to help her find a good shop for the current repair and any future needs. I figured Durham shops would be cheaper than Raleigh and did a web search. I came across these folks and the reviews looked promising. I recommended she try them and I went with her to check it out. OK. At first I was a little concerned because the shop was on the edge of a somewhat sketchy neighborhood. But we went on in anyway and I am glad we did; this shop was a gem to find. As so many have commented on, these folks were very polite and attentive to our needs. When they found that I understood mechanics they were not intimidated but explained some very likely scenarios and that they do real diagnosis before throwing parts at the problem and wasting your money. They found the issue ( bad fuel pump ) and had it fixed next day. The price of the repair was very reasonable. In fact if it had been my vehicle, I’d have had them do it for that price rather than doing it myself. Over all a very impressive experience. Real mechanics, who know how to accurately troubleshoot are a rare find. On top of this these folks are polite and reasonable on price. Highly recommend

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Deronta Robinsonvia Google

about 1 year ago

I rarely write a reviews, but JR Auto really deserves 5 stars. I made an appointment to get my 2015 Ford Edge repaired. They were very easy to work with. I made an appointment and they started working on my car as soon as I took it in. They did not try to nickel and dime me and the prices were very reasonable. They finished ahead of time and called me through out the repair to ask me if I wanted additional work done. They did not press. I would recommend this shop to anyone in the Durham area.

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Brad Hoffavia Google

over 1 year ago

I am new to the area and a friend recommended JR. i was hoping to drop my car off in the morning and pick it up end of day. The owner (didn’t catch his name) was super nice and friendly, told me a bit about the history of the place and a bit about himself. He told me it would only take 30 minutes to take care of my vehicle, and then it actually only took 20 minutes. It was a simple exchange, one I would rarely bother to write a review about. But it was just so easy, so friendly, so chill, that sometimes it’s worth praising the small things. I will definitely be back. I’ve found my Durham mechanic.