Services Offered
General Auto Repair
Comprehensive repairs including electrical, transmission, and engine work with honest diagnostics and fair pricing.
Routine Maintenance
Oil changes, fluid checks, and regular service to keep your vehicle in top condition, performed efficiently.
Parts Sales and Installation
High-quality auto parts available for purchase with professional installation services to ensure proper fit and function.
Diagnostic Services
Advanced diagnostics to identify issues accurately, with clear explanations and upfront cost estimates.
Customer Support and Scheduling
Friendly assistance for appointments, drop-offs, and updates, ensuring a smooth and transparent experience.
Reviews
5(5 reviews)
Rating Distribution
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Remy Brown
via Google
about 1 month ago
First began coming here off of a review I saw that described Northgate Auto as "Not the cheapest, but fair." I decided that I'd rather go someplace where I could trust in the quality of the service and that place is here. I've been coming here for years, for everything from regular service to electrical repair and each time my experience has been great. Kelly is always great at communicating around the appointments and Jeff is great at setting expectations when I come in around how long it might take to get work done. Most of the time they over-deliver and my car is ready before I expect, which is not an experience I have had in the past. They're honest folks and will even give me alternatives to the work I've requested if it's overly expensive or doesn't fully solve the problem I have. There was one occasion where something that was supposed to be fixed wasn't fixed and when I let them know after leaving the lot, Jeff had me come back, squeezed me in right before closing, got it fixed, and apologized for the prior work not being "up to their standard." I was very impressed. I'm happy to have found a shop that operates with integrity and will continue to bring my cars here. Highly recommend this place for anyone in the Durham area.
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Coleman Lowdervia Google
2 months ago
Wonderful experience and great people doing great work. Just be aware the booking an appointment on their website is for vehicle drop off, not your actual appointment time. I booked an appointment for 8am but my car wasn't actually serviced till 3pm. Otherwise, this is a great place local place!
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BullCityDrivenvia Google
3 months ago
These folks did a good bit of work on one of my cars and were always great, so when I needed an oil change for my other car and couldn't get to my specialized mechanic, I gave these folks a call...we ran into some snags with ice car's finicky nature, and these guys took care of me swiftly, courteously and handled it EXTREMELY well. As I've always said, it's easy to have great customer service up front, but when there's a snag, what happens? At Northgate Auto Service, they come through. I can confidently say you're in good hands with these guys.
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Tanner Waltervia Google
5 months ago
Northgate came recommended by several people online when I was searching for a garage to go to. And for good reason. They were nice, there estimates how long things would take were exact, and I was satisfied with the pricing. Their estimate for changing my transmission fluid was reasonable too. I’ll be back, I finally found a garage I trust.
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Caroline Martinvia Google
5 months ago
I've taken our cars here several times over the last few years and have always been impressed by how kind, professional, and honest the folks are here. Kelly at the front desk tells you everything they're going to do up front, calls if they find something and lets you know the pros/cons and charges up front before they do anything, and is always patient and willing to answer questions from a non-car person like me. Highly recommended and happy to write a review for them.
