Charlotte Mudgway
My cat Harley was admitted through emergency for over five days, and the care she received was truly exceptional. Despite being a very spicy and distressed patient, the team went above and beyond to ensure she was as comfortable as possible. She was placed in an enclosure away from other cats, with minimal staff coming in and out to reduce stress, which I really appreciated. The nursing and reception staff are incredibly kind, patient, and compassionate. The vets took the time to explain everything in great detail and presented all of the options clearly and understandably, which made a very stressful situation so much easier. I would highly recommend Lort Smith for any animal emergency. You can genuinely tell how deeply they care about providing the best possible care for your pets. A special shout out to Dr Paula you’re amazing!






