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G. Ruizvia Google

3 months ago

We had an excellent experience with M&G body shop. Their communication was clear and consistent from start to finish, and the customer service was truly outstanding. They coordinated everything seamlessly with our car insurance, making the entire process stress-free. The quality of the repair was mint. Every detail was taken care of, and the finish was flawless. We couldn’t be happier with the results. A special thank you to Melissa at the front desk, always a charm to work with her. We highly recommend this M&G body shop without any hesitation. Thank you for the great service!

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Jason Michael Millervia Google

6 months ago

Recently, I was involved in my first accident in early August. Although I was cited, the accident was not my fault. It was a four-car collision caused by a driver who swerved to exit the freeway in front of us. The car behind me was tailgating, which left me and the car in front of me sandwiched with nowhere to swerve—there was construction and bottlenecked traffic in the left lane and a cement wall on the right. Both the driver who caused the accident and the one behind me sped away. I was shaken, scared, and overwhelmed, unsure of what to do. To make matters worse, I was close to paying off my car. I’ve always been a careful driver, and the chaos on the roads today is infuriating. Careless, thoughtless drivers who don’t maintain safe distances and weave in and out like daredevils make driving incredibly frustrating. The patrol officer called a company to tow my car. When I contacted M & G Body to tow my truck to their lot and assess the damage, they arrived at the impound lot bright and early. The M & G tow driver was friendly, helpful, and quick. Linda and Melissa from M & G promptly provided cost-saving guidance and outlined my next steps to expedite the process. Charlie assessed my car and recommended getting a new one, as the repair costs exceeded the car’s value. Throughout the entire process, I felt cared for, heard, and guided on how to move forward after the wreck. Their customer service was impeccable. Charlie offered valuable insight into my options, including selling the car to a junkyard or to someone interested in the parts or the whole vehicle. I will absolutely reach out to them for any future inquiries. M & G Body turned a traumatic situation into a more manageable experience through their motivation, professionalism, and expertise. Linda even gave me helpful advice on how to care for my sprained wrist and forearm. Thank you to M & G—I cannot thank them enough! I highly recommend their services.

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Jessica Truaxvia Google

6 months ago

I can’t thank Charlie and his team enough for the amazing job they did repairing my car. From working with my insurance company to ensure all damage was covered and all parts were the best, to getting me back on the road looking like new - the entire experience was great! Thank you, thank you, thank you!!

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Maris Goochvia Google

7 months ago

My experience at M&G body shop was absolutely incredible and easy! As an NFL cheerleader with a busy schedule my car gets messy quickly and this was such an efficient way to get it cleaned above and beyond my expectations. The staff is so welcoming and my car looks AMAZING. Charles was the best! Highly recommend this body shop to anyone in Cincinnati for any issues or even just a cleaning/ detailing. Thank you!!!

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Jennifer Corsonvia Google

11 months ago

Unfortunately, we hit a deer. We ended up at M&G...our neighborhood body shop. Charlie and his crew took care of everything. His handling of the insurance company was impeccable through all the problems. The work they did was outstanding! Thanks for all your help!