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James 24 Gisendanervia Google

about 2 months ago

Rosie was terrific!!! She answered all of our questions and offered suggestions during our shopping. She pointed out all the sales and was able to discount our purchase. I would highly recommend this place and will definitely be back to see Rosie for all my furniture needs!

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william moorevia Google

3 months ago

We had a great experience at Mega furniture. They have so many customizable options and the staff is extremely helpful. We were helped by Rosie who was so nice and helped us pick out the perfect sofa. She showed us pictures of how her previous customers decorated their homes with furniture they purchased. She even gave us her personal number to make sure we could reach her if we had any questions or concerns. I recommend!

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Ashley Cunhavia Google

3 months ago

No pressure whatsoever. Jordan was a wealth of knowledge and necessary information. Totally enjoyed walking through the Mega Furniture.

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Kristi Wilmothvia Google

4 months ago

We had such a great experience at Mega Furniture! From the moment we walked in, we were warmly greeted and made to feel welcome. The team took the time to show us different options, walk us through examples, and even check inventory to make sure we found exactly what we were looking for. Our sales associate, Ev, was absolutely wonderful, friendly, knowledgeable, and patient. He answered all of our questions and made the whole process enjoyable. We truly appreciated the positive and attentive experience!

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Trevor Pittmannvia Google

7 months ago

Disappointed with our experience here. We bought a recliner in late May and it was a good experience. We picked it up in Phoenix and it was all easy enough. After having that good experience we decided to buy a bedroom set and a mattress. It wasn’t in stock but we scheduled it to be delivered a couple weeks later. Expected to be at our place around 07/11. I called that week because we had not heard anything from them about delivery at that point. They told me they still didn’t have the items and to call them back in a week to check. I called the next week and it still was not ready and waited another week. That next week I called again and they “scheduled” the delivery to arrive at the end of July. I never received a text, call or email about the delivery and the day it was scheduled to be delivered they did not come and I called the store. They told me that I had not responded to the message from the delivery guys so they didn’t deliver it. I told them I hadn’t received any form of contact from them in any form. They acknowledged that was odd and they scheduled another delivery date in August. I did not receive any messages from the delivery guys but wasn’t too worried yet because I figured me talking to the store employee would have been enough confirmation to deliver. They did not show up again so I called the store again. It was the same employee I had talked to for this new delivery attempt. On this call we found out that they had the wrong phone number and that’s why I hadn’t been receiving the messages. So, at this point I was pretty much tired of the situation and talked to the manager. He told me that there is a 40% restocking fee which 40% of thousands of dollars is absolutely way too much so that wasn’t an option for us. He told us instead that he would get us scheduled for that Saturday which is the day of this review. I got a text message on Thursday saying the delivery window was 0930 - 1330. What I didn’t notice was that the day was not set as the Saturday like he had said but said Monday. So when they didn’t show up today I looked at the message again and realized that it did say Monday and not Saturday like we were told. We called the store again and asked what happened to it being delivered on Saturday and they said there was sorry but there was nothing they could do for us. We are unavailable Monday so now we had to get it rescheduled for next Wednesday. Let’s hope that it actually gets delivered. I’m very frustrated and they have not offered any solutions at all we just keep getting it kicked down the road. We got rid of our bedroom furniture and bed when it was supposed to originally be delivered so we have been sleeping on a mattress on the floor now waiting weeks for our stuff to get here.