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Sam Yingervia Google

about 1 month ago

Outstanding service, they have helped me with my furnace and ac fix and eventually my furnace replacement. Their technicians went above and beyond fixing other small items that they noticed and weren’t under contract for but addressed anyway after inquiring.

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Nathanvia Google

2 months ago

Tried to work with Meyers on a system replacement bid, but found their pricing to be both very high and dishonest. While today’s rebate climate and pricing on heat pumps is all over the map, their bid was a solid $10k more than multiple competitors, even after being riddled with scammy ‘discounts’. I was repeatedly promised they would price match apples-to-apples competing bids, which they were apparently lying about after being $10k more than an identical system! I felt there were attempting to gaslight through continually and proudly claiming a “price match guarantee” even as I looked at disputing hard numbers in the contract. They finally admit they can’t, but being upfront would’ve wasted much less of both our time. Unless you like corporate service companies with huge overheads and dancing aroundI suggest using a local mom and pop shop.

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Brelan Duffvia Google

5 months ago

About a year ago I hired them to upgrade my furnace and install a new air conditioner where there wasn't one previously. A few weeks later the furnace stopped working and a horrible smell started coming from the vents in the house around 9pm. It was late fall in Colorado, so not having a furnace was a big deal. They sent out a tech the same night who diagnosed and brought out the part the next day and installed, all under warranty. Haven't had any problems since. Very happy with the whole experience. Love having AC this summer.

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Robert G Lairdvia Google

over 2 years ago

I needed a mini split replaced on my 3rd floor and a new mini split with 2 air handlers added to the first floor. Richard from Brown's did the estimate and surveyed my basement to make sure the copper tubing from the mini split to the air handlers could be connected using my basement. Several weeks later the install team of Justin, Matt, Dylan, Adam, and Jose showed up to do the job. These 5 men were very polite and worked diligently. The first floor install was not easy due to having to navigate the basement and deciding where to drill into the first floor. The guys worked hard and got all of the work done in a week, including coordinating with an electrician. I would recommend Brown's for your heating and cooling needs. They are very professional, work hard, and have both the expertise and manpower to get the job done.

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Organic Living Chiropracticvia Google

almost 4 years ago

Do not use this company! They do very poor work, lie, and tried to sell me a fan motor or furnace to cover up that their work caused the problem. On November 3rd 2021 I called Brown’s Heating & Cooling out when the fan for our A/C and furnace would not turn on. They said that the problem was that the control panel was bad and so we had them replace it. I called the next day because the fan started to smell like something was burning after running for a few hours, shut off, and would not start up again for another few hours. When the second technician (different from the one that installed it) came out they said that nothing was wrong and that everything was fine in a very rude way. He then suggested that we replace the blower motor and get a new furnace. We declined because this sounded very suspicious since we have everything serviced regularly and our service technician said our unit was fine a few months prior. The problem continued every time we turned the fan on for long periods of time so we simply stopped using this function of our unit. After three months it did the same thing but this time when the fan was on auto. We decided to get a second opinion since Brown’s technician was suggesting replacing the whole furnace. Upon calling a different company, we found that the control panel that Brown’s had installed was visibly fried after only 3 months of use (that was the burning smell). After replacing it again all of the problems with the fan were resolved and we can now use our unit the way we did before Brown’s came out. According to the technician who fixed Brown's mistake (who also has been servicing our unit for a few years) the control panel wiring was done improperly. Also a 5 amp breaker was used when it should have been a 3 amp, a pressure switch was left dangling, and screws were left in the door tract that cause a corner of the door to be bent when closing. Seems pretty straight forward, a part was installed improperly, failed after three months, the part was replaced AND wired properly, the problem was resolved. I called Brown’s to discuss a refund and emailed them pictures of the improperly wired control panel both installed and after which clearly show the burnt parts. After trying to give me the run around, asking me why I didn’t call them back to replace my furnace (as if that was ever the problem) they lied to me and told me that the control panel only had a one month warranty and refused to give me the refund. I called the manufacturer and confirmed my suspicion that the part actually had a one year warranty after installation. Now if the part were the problem then it should be no issue for Brown’s to use the manufacturers warranty to get their money back. I suspect that they don’t want to go this route since the part is so obviously not the problem, nor is my unit since it is running perfectly now. That leaves only one factor, the installation.