R

Robert L. Rhodesvia Google

about 1 month ago

John Willis and the restoration team were timely, professional, communicative, flexible and informative. I learned a lot about my plumbing system from the repair guys as well. (John and Jerome, snake and Jet crew) Very knowledgeable and informative. What a wild experience. Many thanks team.

J

Jeremy Janneyvia Google

about 2 months ago

Scheduled an appointment online for between 330-6. Adam showed up on time called before he got there. Gave me the options and he got to work. About halfway through price did go up a bit because somebody decided to concrete the faucets for the shower in place for some reason. And the extra labor charge was alright by me because I was about to head to the ATM to give him extra for becoming an impromptu concrete worker. Told us about the Michael & Sons Home Care plan which my wife and I plan to invest in with more home repairs coming. 10/10 highly recommend

P

Patricia Renovia Google

2 months ago

Bought 1953 rancher in Catonsville in November. Moved in dec 15 OMG Dec 16 can you image having to call BG&E because you smell a strange odor. They arrive saying yup there's 4 gas leaks you've gotta leave and we are shutting down the gas. Can you believe the house didn't blow up??? To top off the entire family is coming to your new house for christmas!!! In comes Michaels Plumbing, Mike Coleman the tech. First glance only a few leaks we can fix. Now it's Thursday a week before the 25th. Inspector can't come till Monday. Monday arrives gas line fails to hold air pressure. Mike comes back. Now what. Up the attic we go. There are leaks at every coupling, seal and bend in gas line. Replacing entire line. No heat for Christmas. Friday 26th Mike arrives works thru Saturday by 5pm the lines replaced. Pressure is holding at 20 psi. Called left message get an inspector out immediately. Inspector arrives Tuesday 30th 11ish. Passes. Mike is there to meet Inspector Tom. Mike messages I'll be back in morning to hook everything up and get gas up again. Later today 12/30 he messages I'm leaving supply and heading to your house to finish now. Lining up Inspector to come back tomorrow morning. Lines all hooked up. Heat on Hot water on!! Gas holding pressure zero leaks!!! Did we have heat on Christmas, no. Do we have a home that didn't blow up, YES!!! Do we have heat for 2026 you betcha!!! Its truly a blessing that we don't smoke, light matches or have candles in our home. Christmas would have been much different. Mike was awesome. He didn't have to come back today, he did!!! Did I flip out on the 21st, you bet I did. No heat, failed inspection, holiday 3 days away. We had to go to my brother's house. I slept on twin bed with husband 4 nights and we didn't divorce over that!!! I deserve a medal!! How can you stay angry, we are all alive. 2 extra holidays shut things down. All issues where out of everyone's hands. We managed. We got together. We had a lovely meal. Michaels and Mike C. Came through and got us heat. It took a bit, no one's fault, just life. We are all alive. House intact. Lives intact. Thank you Michael's and Son and especially Mike Coleman. You went above and beyond. Thank you from our entire family, close and far. We wouldn't be here today without your help.

K

Kris Brownvia Google

4 months ago

Quick, fast and professional . Sherman clean his mess and put on footies before he entered my home, I was so grateful for thank many work don’t do. Would recommend him and Michael &Son to anyone. I called and got service the same day and at a reasonable time. Thanks

S

S Ellisonvia Google

4 months ago

I have always been happy with Michael & Sons. Service has always been great and they have always been able to respond quickly. Sherman Pinnock is an another example of the knowledgeable service techs they employ. Sherman was very thorough in his explanations and explained everything clearly. He conducted a thorough safety inspection and identified city water pressure coming in at 100PSI - which explains some burst pipes last year. Sherman added a pressure reducing valve as well as a durable metal main water shutoff valve in the basement. This metal valve is much more durable than the existing flimsy PVC main water shutoff. Now I don't have to worry about burst pipes and/or breaking the builder grade shutoff valve that was originally installed. Also had an automatic emergency water shutoff added to my water heater. I will request Sherman by name next time. Great work and thank you Sherman!