S

STUDIO MANAGERvia Google

about 2 months ago

This was the worst service call we have ever experienced. Complete lack of communication internally between technicians and management. Customer service was running interference and was misleading at best. I spent a total of three plus hours on the phone with them over this time period. We had 8 different people out here over the course of 7 days; some just left, some gave wildly different pricing scenarios and solutions. The first plumber cut the water line to our third floor and only made the leak worse - then left. That cost $400! It was a simple fix that was needed. Catons refused to apply a promised credit to our final bill until I made a loud and angry stink about it. I do not recommend them for your plumbing needs.

P

patricia murphyvia Google

4 months ago

I came home very early on a Saturday morning after 3 weeks of business travel to water leaking from the ceiling and exhaust fan in my bathroom. I live in a condo and it was from my neighbor above. Leo from Caton Plumbing came out right away on Saturday. He was very professional, courteous, and knowledgeable about our plumbing system (we have an old building), and he identified the problem right away. Unfortunately the water had to be shut off to our entire building and that required notice to my neighbors so he couldn’t complete the repair until Monday. He made sure that my neighbor’s water was turned off in the bathroom above mine so there would be no leaks on Sunday. He arrived Monday morning and got right to work on the repair. It required a bit of coordination with the building and draining the lines to ensure there were no additional, accidental leaks. He did a great job! He was very knowledgeable, very kind, respectful of my home, he was as neat as he could possibly be, he worked quickly and cleaned up the area once he was finished. They was very stressful for me - just returning home after being away and not knowing what to expect. Leo and Caton Plumbing did an excellent job and made this a quick repair, as stress-free as it could be. Thank you!! I’ll be calling on Leo and Caton Plumbing again!

J

James Woolfreyvia Google

5 months ago

Henry was amazing and the utmost professional. His willingness to do whatever it took to complete the job to perfection was impressive. Part of what he had to do was go under the house in the crawl space. This was not something pleasant, but Henry did not hesitate and always kept a smike on his face throughout his visit. I manage people for a living and this young man is a "ROCK STAR". Catons should be proud. I know when I need plumbing services again, I will be calling Catons and asking for Henry! Job well done and my thanks to sending Henry!

K

kelly Ekenovia Google

6 months ago

I'm blown away by the exceptional service I received from Brandon and Jacob at Catons Plumbing! They were prompt, professional, and courteous throughout the entire process. Brandon was knowledgeable and thorough in his assessment, while Jacob was skilled and efficient in completing the repairs. Their communication was top-notch, and they kept me informed every step of the way. I highly recommend Catons Plumbing and specifically Brandon and Jacob for any plumbing needs/ clean up mitigation. 5 stars isn't enough - I'd give them 10 stars if I could! 😊👍. Family oriented team.

I

Ivan Celestialvia Google

6 months ago

Excellent service from Kevontay. He was able to quickly diagnose an issue at one of our properties, develop a solution, and perform repairs in a timely manner. We definitely prefer to use Caton Plumbing in the future — especially if they send Kevontay.