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Anthony Demasvia Google

about 1 month ago

In the last 18 years, I've spend thousands on two packages, the most recent being a Giant tree and 4 fruit trees, and even used their financing. Two of the trees died, and I was able to literally pull them up by the rootball over a year later, meaning they had never grown since being planted. I watered and used their "moon juice" as directed. My warranty was nearly up, so I called it in and sent a text with the picture to the salesperson. He called me and said it would be irresponsible to plant "during this time of the year", so follow up after December. Well, my warranty ran out, and guess what? Now it's expired and nobody remembers the phone conversation. Lesson learned, if you text a salesperson, recap any agreement in text. I hope I'm the only one this happened to. The trees didn't even outlast the payments, so I paid off the account and won't be back. In my attempt to see if they could make it right, the sales manager told me, "We can replace them for $300.". I bought them for $344. and "insured them" for an additional $100+. I offered to pay $200 each because I don't expect anything free, but they were ruthless and steadfast with their "might as well repurchase at full price" stance. The guy even told me, "You HAVE a line of credit, you know, just pay it off later!" Geez, guys, really? So when you buy insurance, remember, it means nothing unless you get the work done by the time the insurance lapses. And they don't work with you. A tip for readers, look at your new trees weekly, and the first sign of any illness or lack of growth, make them make it right, and don't apologize or rely on their "let's see what they look like in a few weeks" technique. It was my mistake, don't make it yours. Completely and utterly defeated by peaceful and respectful attempts at reasonable negotiation to no satisfaction or avail, I calmly mentioned it's unlikely I will return, and I received a smile and a handshake (for what reason, I'm unsure) in response. They got my money, and I walked away with a hole in the ground. I went to Home Depot, paid $40 each for a blood orange and a lemon tree and used manure instead of moon juice and a shovel. They're growing wonderfully. Poor show, guys.

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Doug Baldwinvia Google

2 months ago

John and Stephen were incredible to work with! Everyone was super knowledgeable and friendly. Definitely not the least expensive but well worth it for the education and the 90-day guarantee (when they plant)

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Cyndi Sessomvia Google

5 months ago

Eddie and his crew from the San Tan store did a great job! They were on time, communicated with us about everything, worked efficiently, and cleaned up when they were finished. We couldn't be more pleased! Thanks Eddie for a great experience 👍!

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Doug Baileyvia Google

7 months ago

Wesley was very personable and, obviously, knowledgeable in helping choose a pineapple palm for front and a few colorful shrubs to fill in empty spaces in the back. Pastor’s planting crew did such a great job. Moving the rock, tarps down, plumbing the palm and getting good support under it. Everything was cleanly done. Yard looked great when they finished. Highly recommend Moon Valley Nurseries in Avondale n

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Lisa Purcellvia Google

almost 2 years ago

My husband and I purchased a home in Goodyear one year ago, from the Midwest. Everyone calls our yard, "The Oasis"as it has such beautiful seasoned plants, trees, palms etc. We lost 2 large palms and were devastated and few more shrubs werent looking good. We came to Moons considering buying 2 small replacements and Kevin Blevins, ARBORIST, walked up and iffered his expertise. He listened and offered to come over and do an evaluation of the yard and create a plan. We purchased over $2800 in trees of which we recognize was higher than we budgeted for, but the reputation of Moons quality plants and his expertise, we decided it was well worth it. He was extremely professional, friendly and took pics to get further professional opinions from his resources and await his call. Thank you, Moons for allowing him to come to our home and highly recommend him and Moons Nursery.