Anthony Demas
In the last 18 years, I've spend thousands on two packages, the most recent being a Giant tree and 4 fruit trees, and even used their financing. Two of the trees died, and I was able to literally pull them up by the rootball over a year later, meaning they had never grown since being planted. I watered and used their "moon juice" as directed. My warranty was nearly up, so I called it in and sent a text with the picture to the salesperson. He called me and said it would be irresponsible to plant "during this time of the year", so follow up after December. Well, my warranty ran out, and guess what? Now it's expired and nobody remembers the phone conversation. Lesson learned, if you text a salesperson, recap any agreement in text. I hope I'm the only one this happened to. The trees didn't even outlast the payments, so I paid off the account and won't be back. In my attempt to see if they could make it right, the sales manager told me, "We can replace them for $300.". I bought them for $344. and "insured them" for an additional $100+. I offered to pay $200 each because I don't expect anything free, but they were ruthless and steadfast with their "might as well repurchase at full price" stance. The guy even told me, "You HAVE a line of credit, you know, just pay it off later!" Geez, guys, really? So when you buy insurance, remember, it means nothing unless you get the work done by the time the insurance lapses. And they don't work with you. A tip for readers, look at your new trees weekly, and the first sign of any illness or lack of growth, make them make it right, and don't apologize or rely on their "let's see what they look like in a few weeks" technique. It was my mistake, don't make it yours. Completely and utterly defeated by peaceful and respectful attempts at reasonable negotiation to no satisfaction or avail, I calmly mentioned it's unlikely I will return, and I received a smile and a handshake (for what reason, I'm unsure) in response. They got my money, and I walked away with a hole in the ground. I went to Home Depot, paid $40 each for a blood orange and a lemon tree and used manure instead of moon juice and a shovel. They're growing wonderfully. Poor show, guys.
