Mr. Appliance of San Antonio

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Gabe Vitiervia Google

21 days ago

I called Mr. appliance to see if they could replace my glass on my cooktop. They refused to look up the model to see if it could be replaced. They said I had to book them to come out. I paid them $130 to show up for 5 minutes and tell me the cooktop is discontinued and can’t replace the glass. I then asked if they could install a new one and credit me the $130 I paid for the service call towards installation. They said they would do that. I then called back to schedule installation of my new cooktop and now they are telling me that they don’t install cooktops. Total scam. Avoid this company, they are dishonest.

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Court Thielemanvia Google

about 1 month ago

Our first experience with their NE San Antonio office was very good. Had a broken coil on a 30 year old electric stove replaced. Problem with burner box. Great communication. Punctual. Knowledgeable. Will use them again.

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Pamela Rodriguezvia Google

3 months ago

I was referred by another repair service that didn’t handle Freon. They were originally just supposed to measure Freon in our fridge and refill if needed. In that first visit I was told the Freon was okay and they proceeded to tell me we had a different issue. Many, and I mean MANY service calls later our fridge is worse off and I am tired of being charged for very expensive new parts every time they come out. Our waterline and ice maker were working before they started “repairing” things and now we can’t get water from our fridge. Oh, they did have to refill the Freon by the way… I just had to ask them to check it again on the 5th+ service call. It feels like I got scammed out of my time and money.

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Latricia Millervia Google

4 months ago

Mr.Appliance was easy to work with. From the first call I made, there was a real person there to provide the information I needed, answer questions and schedule my appt. The technician, Mat, diagnosed my oven issue quickly and installed the original equipment replacement part promptly. He was friendly, knowledgable, and professional. I would call them in the future when I need an appliance repair.

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Travis Flynnvia Google

6 months ago

I hired them to come out to fix a washing machine that stopped working. The initial appointment set up and communication/punctuality from the tech was great. The tech told me what was wrong, gave me the price of almost $500 to fix it, charged me, and said he’d get parts ordered and the office would reach out to schedule. A week passed and I hadn’t heard back, so I had to call them and then they came out the next day. On their second visit with the parts, the tech determined that it was actually something else that was broken and they would need another $500+ to fix the new problem he found. Now it was going to be over $1000 to fix this ~10 year old washer (which could just be replaced for hundreds less). At this point I looked at the original invoice from the first visit and realized that they had also over charged me from the price that tech told me (and that he’d written in his notes). I called them and told them that not only was I over-charged, but that I was now $500 in the hole and did not have an operable washer. They told me that they wanted to make it right, and that I’d get a call the next morning with an update. I never got a call back. I just looked at my credit card statement and found that they had refunded a portion of what they had already charged me, but still kept about $200. They charged me $200 to come out to misdiagnose the issue and leave me without a washer for weeks. Giving them 2 stars instead of 1 because they communicated the appointment visits well and showed up on time.