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Laura Klewickivia Google

30 days ago

Sharing this as a warning to be very cautious when using this company. In a nutshell, they drastically under quote the number of hours needed to do the job, executed the work very poorly (e.g., crooked wall hanging, shelf hardware coming out of the wall), and tried to scam me into paying them more to come fix their poor work. Pictures added to show the damage and poor work done and my attempts to discuss with someone. Last March, I decided to take it easy for the first time ever and hire a handyman to do a few tasks. I found Mr Handyman and was impressed by the reviews, so I decided to give them a shot. They quoted me 1 hour to hang 1 Lego wall hanging, hang 2 4-ft long shelves, and hang a tv on a mount - seemed reasonable. The tech started hanging the first piece - a Lego map with hangers. Despite being bit and heavy, he tried using small picture hangers (the gold ones with the nails), and it immediately failed - completely bending the picture hangers. The piece already had hangers on the back with a slot for a screw head. It should have been obvious that picture hangers would not work. He installed more appropriate anchors and hung the map, only to find it was crooked. The technician tried to brush it off and said he would have to make a whole new set of holes to fix it but the picture couldn’t be rehung at that same height. By this time, an hour had passed and I was stressed about there being 2 more tasks left. So I helped him re-angle the screw to improve the crookedness, although it didn’t fix it. Next, the techn installed two shelves using my shelf hardware but provided his own anchors. Once hung, the shelves looked okay at first glance, but something was off. I couldn’t immediately put my finger on it. When he left, I went to add a few things on the shelf and figured out the issue. Not only was the bottom shelf crooked, but both shelves had started coming out of the wall! Finally, the third task. All the tech had to do was screw the tv on a prev installed mount. He stared at the tv and screws like he was stumped. I had to stop working at the time and help him understand where the screws go. I expected Mr Handyman to be a pro at tv mounts, but it seemed like it was the tech’s first time. I was shocked. I guided him and helped him get the tv up on the mount so we could be done. The whole process took 2 hours later. At wrap up, I expressed concerns about the work, and the extra time he spent re-hanging the Lego piece. He called the front office and they offered to come back to fix things at a discounted rate. I was confused. Why wouldn’t they fix the things they screwed up per their guarantee? They really wanted me to pay more for their mistakes. I spoke to the front office person a couple of times, and she decided to pass me along to the owner, Shane. I left a 1) message with the front desk, 2) a voicemail with the owner, and 3) several emails asking Shane to call me back. I never heard from him until July when I received the invoice. I responded with a summary of the above issues and again asked him to connect so we can discuss. I never heard from him until today, 10 months later! He texted me the invoice and threatened to take me to small claims court, claiming he has asked for payment multiple times. I responded that he asked for payment 1 time after the time of service and reminded him that I’ve reached out to him to sort things out but never heard back. He now says they guarantee the work and will fix it but he wants full payment. What do I do here? Full payment for work that was executed poorly? My current offers to the owner are 1) I’ll pay half upon booking a different technician to fix the work, with the remainder paid after it’s fixed, or 2) I pay half and we go our separate ways. I think both options are more than fair. I’d like to give them a chance to fix this, despite clearly being overcharged. I’m ready to be done. Needless to say, I won’t be hiring them again. I’ll update my review again to share the outcome.

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Theresa Solokasvia Google

about 1 month ago

We were thrilled with our Mr. Handyman experience. Miguel Arroyo was professional, extremely knowledgeable and super pleasant. He kept us informed at every step!! He did a great job and we will definitely be calling for any future projects!!

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Frank Toziervia Google

about 2 months ago

We had four 20-year-old smoke alarms replaced. We got a service call within one day, excellent tech, expert advice, and at less cost than I’d expected. I highly recommend Mr Handyman.

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Meme Bernholzvia Google

10 months ago

Miguel was a perfect match for our needs. He actually took the time to think about our project so it was done properly and timely. He arrived on point, was kind and courteous, very knowledgeable and became our dog’s new friend and my hero! I’ve never used a service company for such needs but I will now for sure!!! I’ve already referred Mr. Handyman (and Miguel) to extended family members. Thanks again for the good guys! Job well done!

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Sarah Smithvia Google

about 1 year ago

Update: Ask for Sam if you’re looking for drywall repair! Company sent Sam to fix previous job. He was professional, diligent, and did a great job. Previous Review: Hired to replace drywall and install laminate flooring in laundry nook. Was not able to install flooring, damaged planks provided, and still charged us for labor. Drywall was replaced poorly with gaps, large visible ledges, thick compound in corners, and one piece of drywall completely angled. For how much they charged us per hour I am completely mortified at the amateur job done.