Mr. Rooter Plumbing of South Nashville

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Emma Morenovia Google

about 2 months ago

Outstanding explained the problem talked with us every step of the way. Explained pricing and solutions. Excellent, Excellent customer service from our technician. He was kind, patient, and overall was a pleasure to work with! He deserves a Christmas bonus!

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Jackson Markhamvia Google

3 months ago

Robert was exceptionally patient and knowledgable! I needed him for a simple project but he was smart enough to see my contractor made a serious mistake and he was able to jump on it and spend the extra time to get me situated. I had one plumber earlier this week mess up my appt time, then another completely no-show, but with 2 hrs notice Mr Rooter was gracioua enough to fit me in. 100% my plumber of choice!

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Lekethia Sanfordvia Google

3 months ago

I am so pleased with Mr. Rooter Plumbing. Austin came out to my home today and fixed a pesky pipe leak. He was amazing. My appointment window was between 9 and 11. He was here at 9:00. He checked everything and discussed possible issues that could be causing constant pipe leaks in that area. He did not rush me when I asked multiple questions and showed sincere interest in my concerns. He was so easy to talk to. I'm so pleased that I'm planning to join their VIP membership program. Please use Mr. Rooter & ask for Austin if he's available. I will definitely continue to use this company! 10 STARS. THANK YOU, AUSTIN!

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Anthony Coonvia Google

3 months ago

I've used Mr. Rooter a few times now, the last one being a water heater replacement when my old one crapped out late last night and started leaking everywhere. Had an appointment scheduled for 12-2pm time frame; however, one tech (Drazan) had just completed a job and was able to come early. Didn't take long to run down to the shop and grab a new unit and go to town; had it all done in about an hour. They are thorough and explain what everything does as they're working on it, which is always helpful. It's been great service every time. Hopefully I won't have to need them again; but if I ever do, I know I will be well taken care of. Thanks all!

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Amy Pricevia Google

over 1 year ago

This was my first time to use Mr. Rooter. The toilets in a house I own - built around 1960 - started the 'blop blop' sound and action that indicates a clogged drain/sewer line. The house is on a large hill with a long sewer run to the street. I'd recently had two very large tree (>120') removals and was dreading potentially having a crushed sewer pipe because of the weight of the trucks on the driveway. My crawl space is encapsulated and (fortunately) the original cast iron drain lines had been replaced by PVC - at least within the house. But I didn't know where the outside lines ran, or their condition. I called Mr. Rooter based upon its great Google reviews. Mark Foley came to the house within a day to troubleshoot it. The first 'feel good' thing is that he brought the right equipment - he was able to inspect the line via video camera from the clean out (about 20 feet from the house) to the house, and then from the cleanout to the street. First thing he noted: he heard road noises, which indicated that the line to the street was good. And, he confirmed that it was PVC. My sewer drain actually ran down the property line, and NOT under the driveway. Hooray! Looking towards the house, he found and removed a rather large clump of 'flushable' wipes (remember - those wipes are NOT flushable!) and the drains all ran free again. Mark noted that this section of drain was still cast iron, and pretty rough/worn (the inner diameter was reduced due to 60+ years of use), and gave me a proposal to a) replace it or b) clean and then line it with a UV-cured plastic. I chose the re-lining since it would not require them to touch the crawl space encapsulation. The team returned a day later to do the relining. After Mark dug up the pipe, he called me out to take a look. Turns out some ancient tree root had fractured the pipe. He ended up replacing 2/3 of the existing cast iron pipe with PVC and lining the rest with plastic. He also repaired the cleanout (it stuck up about a foot) and lowered it to be close to the ground so that the mowers would hopefully miss it. Net is - I feel like I avoided a major failure while also discovering a solid and reliable company to look after my plumbing. The people in this company are well-experienced and their customer service is great! I like to make long term relationships with my service providers, and I've added Mr. Rooter to that list. Thank you!