Carmina Mora
I am writing to express my concern and dissatisfaction with the oil change service I received at Shop on 9/5/2025. After the service, I drove my car home and did not use it the following day. When I started my car the next day to take it to a car wash, within just a few seconds the low oil pressure light came on. I immediately turned off the engine because I know driving under those conditions can cause serious damage. I called the shop right away (9/6/25) and spoke with a staff member who asked me to bring the car in. Since I live only about four blocks away, I took it there immediately. The technician checked the oil level and told me that it was “fine.” He also mentioned that the vehicle may have another issue not related to the oil change the day before. Did not tried to check underneath the vehicle. I was not there to hear any other excuse but to resolve the issue. I was not satisfied at all. However, as I understand it, the oil level should not be checked right after the car has been running, since the oil needs several hours to settle in order to get an accurate reading. This situation is very concerning to me. My car was working perfectly before the oil change, and within 24 hours of your service, the low oil pressure light came on. I have never experienced this issue before, and it leads me to believe that something was not done correctly during the service. I'm also not able to drive my vehicle to prevent any issues to the engine. At this point, I am requesting a full refund for the oil change so that I can purchase the proper materials and redo the service myself or take it to another shop. I even sent out an email to the oil changers customer service on 11/9/25 and called their customer service # 11/10/25 and no response from them.
