Ontrack Moving

First of all, we moved from the bay area to a house 3 hours north. I asked Chat GPT to help me find some moving companies to get estimates from. One of them was Ontrac moving. Most of our furniture is only 2-3 years old and we were worrried that it would be damaged in the move. We chose Ontrac and we are so happy we did! They gave us a flat rate bid and they provided so many things along the way. At the last minute we needed help packing and they swooped in and packed for us. We are so grateful for them coming to help us. They are worth every dollar! Johnathan A supervised and did an incredible job. He made sure that care was taken with everything. We didn’t have to tell him to take care with anything, he is a pro! His team, Andres, Jose and Marco were amazing. We couldn’t have asked for a better team. THANK YOU! They were always on time. Had excellent communication and finished in the time they estimated or before. I would highly recommend hiring them if you need excellent movers!

Ontrack Moving was fantastic. Paul came out to survey our storage locker and apartment and provided a fair bid for a move from Burlingame, CA to Oak Harbor, WA. He was able to meet our timeline for scheduling the load in and the big, two day drive up north. On the load in day, four Ontrack guys came and took care of the storage locker in short order followed by clearing out the apartment. They were mindful of keeping under their gross weight, so unfortunately they had to leave about 1000 lbs of stuff behind. Then two movers - Nelson and Carlos (not three, as originally expected) made their way 880 miles north to our new house. They arrived on time and got their truck completely cleared out in just about three hours. They placed all of our furniture and personal items where they needed to be. It amazed us that what took four guys 4+ hours to pack took 2 guys only three hours to unpack. There was minimal breakage, thankfully. We know that's always expected. We had moving insurance to cover any really bad scenarios, but Nelson and Carlos were very careful with antiques, a 75" television, loads of boxes, dishes, etc. Their congenial, can-do attitude, coupled with the Ontrack office doing the planning behind the scenes made a complicated process basically stress free. We would recommend them for any residential long distance move. Their process was transparent, communication was clear, pricing was fair, and and professionalism was solid!

Eduardo and his team were absolutely amazing! They moved everything from our old house to our new place—which included carrying everything up three flights of stairs—without a single scratch or broken item. They were careful, efficient, and incredibly professional the entire time. They also took apart several pieces of furniture and reassembled them perfectly in our new home, which saved us so much time and stress. You can tell they really care about doing the job right. We couldn’t be happier with their service and would highly recommend Eduardo and his crew to anyone looking for reliable, hardworking movers.

We had a nice experience with Ontrak. Office folks (Alexia) were very pleasant and communicated regularly. Folks got a little mixed up when we changed the move date by one day, but no problem sorting it out. Pricing was in the middle of quotes received. On the day of our move a 6 person crew showed up with Jonathan Andres as supervisor. They got everything loaded in one day despite having to use a shuttle to get from the house to the van on the street. We hired them for direct drive and they showed up on time the arrival day with 3 guys and Jonathan as supervisor again. Everything was unloaded, unpacked and moved into the house in 5 hours. A few items were left partially disassembled at our request as we needed to do some organizing before assembly was completed. With all the packing, shuttling, loading, unloading, unpacking and move in we had only one damaged item. A foot was broken off a storage bench but that was fixed in 10 minutes. Great job done by all.

Every moment with OnTrack for our CA to AZ move was professional and delightful. - from the in-person estimate, to the communication leading up to the big day, to the professional, kind, and detail-oriented team led by Eduardo. They treated our furniture, art and goods as if it were their own, wrapping everything carefully and then assembling for us in our new home. I couldn’t recommend them more.