Pacific Auto Body

Pacific Auto Body came highly recommended to me by Mercedes of Seattle Service department. They specialize in Mercedes, BMW and Tesla auto repairs. They will work with you through insurance or out of pocket. They were quickly able to get my part ordered, and my car scheduled for repairs. My turn around time was just over 2 weeks. Their mechanics flawlessly repaired my car. Johanna was easy to work with, had timely communication and set realistic time and service expectations.

Highly Recommended!! Carlos and the entire Pacific Auto Body crew are the very best and totally focused on client care and the best outcome for the repair process. Over the last 5 years we've had multiple situations where repair services were required and have always found our way to Pacific Auto Body. The most recent experience spanned the last few months of 2025 (nothing to do with Pacific Auto Body). The external delays were unavoidable and Carlos helped to expedite and ease the process at every step possible to ensure we were taken care of and our car was returned to us in better than new condition. Could not be more pleased with the support from Carols and everyone at the shop or be more happy with the final results of the repair. Best repair shop we've ever had the opportunity to work with.

I had an excellent experience with Pacific Auto Body following a significant insurance claim involving a late-model Tesla. From start to finish, their team was professional, responsive, and extremely knowledgeable. They handled the inspection, documentation, and coordination with the insurance carrier flawlessly, which made a stressful situation much easier to navigate. Their estimate was thorough and accurate, and they were clearly familiar with the nuances of Tesla repairs and total-loss evaluations. What really stood out was their communication and attention to detail. They kept me informed, answered questions promptly, and worked cooperatively with the insurer to ensure everything was handled correctly and efficiently. It was clear they advocate for doing things the right way, not the fast way. I truly appreciate the help and professionalism from Nick and the entire Pacific Auto Body team. If you’re dealing with an insurance claim—especially on a Tesla or other modern vehicle—I would not hesitate to recommend them. First-class operation.

As a certified Tesla Collision Specialist, I naturally went to Pacific Auto Body. They did a good job but missed a few things. My door sill plate was removed and not put back on. Took months to get it replaced. They had to have a third party replace my PPF and they never replaced the front quarter panel and rear quarter panel. Just removed it and left it for me to deal with. Because I was so focused on inspecting the damage repair I never noticed they removed the PPF. It’s been two months now. They did a good job with repair but not pleased with final details. They were rushed to get the car back to me. I also noticed a scratch in the PPF of the bumper while they stored it. They park the cars so close, I’m sure one of the guys rushed and parked so close that bumpers rubbed another Tesla. Just frustrating, and that’s what you get when a teenager speeds and crashes into your perfect car. It gets repaired but will never be like it was. Oh and the doors aren’t aligned correctly so they strike the latch hard.

Nick did an excellent job repairing my Tesla Model Y. The whole team is super responsive, always keeps me in the loop, and is super fast at getting the actual job done. Just a couple of examples: I was able to get the initial estimate within 30 minutes from this body shop with a random walk-in visit. In contrast, the other Tesla body shop not far from this one requires a reservation and it took me 1 week to get the initial estimate, claiming that "there was something wrong with their estimate system." I would also like to point out that the whole repair process took me over 2 months. However, 90% of the time was actually spent dealing with the insurance company, while the actual repair only took less than 2 weeks. Nick was very patient throughout the whole process when things were out of our control. And I really appreciate their high efficiency compared to the bureaucracy from the insurance company. Overall, I would highly recommend Pacific Auto Body Shop if you are looking for high-quality bodywork for your Tesla.