C

Courtney Wardvia Google

2 months ago

As an undergraduate college student I had to take my car to this shop 3 times and it is still not fixed. I spent upwards of $1000 dollars which as a college student is not easy to come by and this was around the Christmas season. Also a service that was supposed to initially take 1 maybe 2 days ended up taking a week to be fixed. Jeremy and Mike at the shop are some of the rudest people I have ever met and Jeremy flat out said he wasn’t going to fix my car while on the phone with me. Since it still isn’t working after said service I believe he didn’t fix anything like he said. Sabrina is okay and was the only one that helped as much as she could. However I would not recommend anyone take their car to this shop. They are super overpriced and don’t know what they are doing. Also my car was sent there for EVAP issues.

M

Miss Handyma'amvia Google

3 months ago

This location needs some serious staff adjustments. The manager Jeremy is awesome but it seems that when he isn't present his staff becomes lazy and refuses work. I am here do to the fact that my warranty company only allows 2 places in the area and being as I work usually later hours, it seemed a logical.choice being open till 7pm. However this is my 6tb trip here for an.oil change and have yet to actually receive service. They have to special order my filter and have had it here dowe

L

Lauren Gomezvia Google

5 months ago

I cannot recommend this pep-boys enough! On Wednesday, I got a nail in my tire traveling on memorial and it was later in the evening and majority of places were closed. I’m so glad pep-boys was open and even stayed later patching up my tire! The two gentlemen who took care of my tire last minute went above and beyond! Highly impressed and thankful for them in my last minute time of need! Very kind, thoughtful, and knowledgeable!

O

Omar Patinovia Google

10 months ago

Great people here. They don’t try to sell you anything you don’t need here. Which is rare these days for a mechanic shop. This is also a woman run shop so women feel safe here and not taken advantage of concerning whatever service they need done in their vehicles.I had a stubborn set of tires that wouldn’t come off the rims easily taken care of by Alex, who is a highly skilled mechanic but decided to take care of the tires which are usually done by tire techs. He made quick work of taking them off and swapping them for a new set. Thank you guys!

M

Matthew Hallvia Google

12 months ago

So been going to pepboys for almost 12 years now and aways had great service but in the last couple of years they have changed management a couple of time and the newest team really suck. The last two years I have been going to the one on jordan lane and those guys over there are great. This time I went back to SParkway because I work right behind there shop. So took my car in because the TVC sensor went out. I also explained to them that one of my tire sensors was going out and told them to give me an oil change as well. I got a call about two hours later that subaru had extended the warranty on this TVC sensor and I should take it there but I needed new tires and get them rotated. It was going to be $950 bucks. I said okay that sounded fair for tire and rotation and the sensor oil change. Well when I picked up later that afternoon I picked my car up. Scheduled Subaru and next day dropped it off. When I went the next afternoon to get my car I was driving and notice that the tire sensor warning light went off, but my Subaru was not reading and tire pressure on any tires. I took it back to them thinking maybe there broke them or left them off. The guy was so rude to me. He side there is no way that they broke or were left off. He cleared the warning light and said he could tell me what the issue was. So now I’m stuck with a warning light on and them supposed to have fixed them. This is been a horrible experience and I do not recommend them at all. I have a credit card with this company. This is total bull crap. I have write the head office but haven’t heard anything back from them.. they also left all this crap on my tires that I thought they were scratched so badly. This is unexceptional.