PF
Pet Food Express
Your trusted neighborhood pet store for premium food, supplies, and grooming in Oakland.
3.4(5 reviews)
retail-store
$$
Your trusted neighborhood pet store for premium food, supplies, and grooming in Oakland.
Pet Food Express is a dedicated pet store located in Oakland, CA, offering a wide selection of high-quality pet food, supplies, and grooming services. We cater to pet owners seeking premium nutrition and care for their furry friends, with a focus on knowledgeable staff and a welcoming environment. Our store provides everything from specialty dog foods to expert grooming, ensuring your pets receive the best. We strive to build a community where every customer and pet feels valued and supported.
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Offering a wide selection of high-end and specialty dog and cat foods for optimal pet nutrition.
Professional grooming by skilled staff like Taj, with customizable cuts and fair pricing.
Stocking essential items such as toys, beds, leashes, and health products for all pet needs.
Helpful assistance with returns, sizing, and product recommendations from friendly staff.
Convenient scale available for customers to monitor their dog's weight and health.
The store manager, Toni, made me feel incredibly uncomfortable during my visit. There were very few people in the store, and she was standing directly at the entrance, making it impossible to miss guests as they entered. As I walked in, Toni gave me a clearly unwelcoming, dismissive look and did not acknowledge or greet me. Moments later, she happily and enthusiastically greeted the family who entered behind me, who happened to be white. She then looked at me again without saying a word. In today’s climate, it is especially troubling to encounter dismissive and disrespectful behavior in a place where customers should feel safe, respected, and valued
This was my first time visiting this store and there was a major difference in the attitude of the staff working here from other locations. They briefly interrupted their conversation to say “hi” when I walked in but instead of offering help they went back to their weird conversation at the front counter where they were complaining about something ( I didn’t want to eavesdrop but it was definitely crunchy…). One of them was standing on the scale so I couldn’t weigh my dog. When we went to check out they appeared inconvenienced and stopped talking to ring me up. My dog excitedly sat waiting for her treat which they always offer at the other stores and when I asked if they give treats the female cashier looked at me with a frown and said “sometimes”. 🤔😱. What!? It was sooooo odd and uncomfortable. I just said never mind, paid and left. Won’t be coming back to this location 🙃
Staff here are always really nice and helpful! They have a good selection of higher-end dog foods as well
Jessica was amazing and help with a return issue as well as sizing for a dog item even tho they were 5 minutes untill closing. Very appreciative and my new fav pet food express. Thanks again Jessica!
The groomer, Taj, is amazing! She answered my message immediately and did the exact cut I asked for. And her pricing is fair! 10/10
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