Pet Supplies Plus Heritage Trace

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Keedie Lvia Google

6 days ago

I had a really great experience when I went into the store looking for a treat for my little Yorkie. He is very picky and a heavy chewer. I asked for a recommendation from Diego he gave me his suggestion, but it was a little pricey, and I was a little hesitant. I purchased anyway and boy did I make a great decision my Yorkie loved it. Thanks Pet Supplies you nailed it. Way to go Diego!!!!😊

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Christina Bennettvia Google

about 1 month ago

I went in after major medical to grab my dogs a bag of Stella and Chewys freeze dried pattys. When I went to the register the polite cashier rang up my bag and I questioned the price. We walked over to where they were and noticed that they were all put in the incorrect spot. I asked the cashier if they could honor the price since they were displayed incorrectly. Be very politely advised he would need approval from a manager- which I completely understand. This is where my experience changed. I was told by the manager Cooper that he could not just honor the price because he has no way of knowing if his employees incorrectly placed them in the display or if a customer moved them ALL. In my opinion- why would this matter? The fact is I am a customer wanting to purchase an item that is incorrectly marked in your store. If the major factor is your employees possibly putting it out incorrectly this should be something I feel you honor and use as a training. It’s common sense and how you retain customers due to your store error. Regardless, I tried to explain to Cooper (manager) that I felt it was the principal and his response was he would love to discount everything to $1 if he could and that he has no way of knowing “who” mis placed the items. How incredibly rude and condescending! It felt like an accusation that I placed all these bags in the incorrect spot. He could easily look at the cameras if that was the case. His professionalism was terrible and he could only offer if it was a sales item that they forgot to take down the sticker price could he honor it. He stated he had management above him to answer to and could not honor the price which I find extremely poor in management and business practices- especially since I am a business owner and can speak on this. If my employees made a mistake, it is a reflection on the owner and the business and you want to not make the customer feel as if it is their fault. His smirk and lack or compassion throughout the conversation will make it to where I do not return. Their other managers are so professional and polite.

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Joyce Merrellvia Google

5 months ago

Great store for pet supplies thank you. Tootsie loves you ❤️❤️❤️🥰

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Jason Miyashirovia Google

6 months ago

We love taking our big ole Huckleberry the Maremma to this well stocked dog wash at Pet Supplies. The dog wash is located at the left rear of the store and is easy to get to. You have to pay at the cashier first and for $15, it’s a great deal. The bath bays can take all sizes of dogs. Our Huckleberry is 150lbs and he easily fits in the first 2 shower bays. It’s elevated so we don’t break our backs trying to soap up his belly. There are plenty of towels, shampoos and conditioners for your pet. The shower bays are well equipped with great water nozzles and drainage systems. The water pressure is perfect and the warm water puts Huckleberry at ease. There’s a blow dryer that’s incredibly helpful especially for breeds with crazy thick fur. This pet wash and care center is what we’ve always been looking for. Thank you to Pet Supplies for their great service and amenities! We highly recommend this pet wash!!!!

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Kendra Mixonvia Google

11 months ago

Employees were absolutely amazing so friendly and very knowledgeable. Eager to make sure I got what I needed. They shared about their furbabies and seemed happy to see pics of mine. I'm sure they see pics of almost every customers pets that don't have them with them. But they didn't act like it bothered them. True animal lovers. They have great prices and a big selection of everything you will need to keep your furbabies happy and healthy!!