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Cynthia Collins
via Google Justin Samaniego and Kathleen Zamora were exceptional from beginning to end. We initially planned on getting three bids for our roof, but Rhino Roofers was our first meeting—and after that initial consultation, we felt completely comfortable selecting them and are so glad we did.
The entire process was amazing. Everything was explained in detail, communication was constant, and follow-ups were consistent and timely. When we ran into challenges getting HOA approval, Justin and Kathleen immediately stepped in to support us and provided all the information needed to help move the approval process forward. They truly went above and beyond.
We are extremely happy with the service we received and would recommend Rhino Roofers 110% without hesitation.
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Charlene Gieptnervia Google Excellent company, had the pleasure of meeting Kirkland, the appointment was above excellent, very detailed, very professional, explained everything very clearly. There are not companys like this anymore that put customer care and consideration into their meeting with the customer and the professional knowledge that we were given. His knowledge was over the top. We highly reccomend Rhino roofing to anyone that needs a repair or a full roof replacment. This is the company you need to be hiring if you want it done correctly. The pricing was much less than we exspected as well. He went in the attic and on the roof and took pictures and pointed all issues by camera so you can see the details of your issue. Thank You Kirkland, and Rhino Roofers
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Houston Jacksonvia Google I was very impressed with Rhino Roofers when they assessed my roof for replacement last week.
Kurt and his assistant Jupiter were EXTREMELY professional and thorough with their presence and their inspection.
They both were very friendly and turns out we all had a lot in common so the time spent with them was enjoyable.
They did a great job displaying their company's process in their inspection process as well as their presentation at the end showing me all of their findings on my roof as well as what could be done better on the replacement such as higher grade shingles and a attic vent fan instead of traditional attic venting.
They went through each step of the replacement process including precautions to the home to keep the job site safe and damage free as well as what products they will be using on my roof and how they all work together to give me the best protection, warranty, and lifetime.
I recommend Rhino Roofers to anyone for all your roofing needs
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steve defelixvia Google Our experience with Rhino was amazing! From the initial inspection to completion and clean up, the Rhino team kept us informed on every step being completed and were happy to answer any questions we had along the way. They showed up on time and began work immediately. They started at 6:30a and were done at 3:30p with no hindrance of our daily lives. I highly recommend Rhino for your next roofing project, they were on the higher end of the three estimates we got, but not by too much. We had their top tier shingles (Duration Storm) installed along with 3 new ridge vents installed to correct the inadequate ventilation provided by the home builder. It was worth the little extra money for the customer service and professional work provided. “Buy once, cry once” we have complete peace of mind with our new roof because of their manufacture/installation warranties. Don’t trust one of the most important parts of your home to anyone else! Carlee was our main point of contact and she was an absolute blessing to us throughout the process, she is the epitome of customer service! (Give her a raise!) Along with Kirkland, Mariana, and Matthew, the team assigned to us was absolutely amazing and we are well pleased. I hope that management knows and appreciates the quality of employees they have. God bless them all!
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Lawton Reganvia Google I reached out to Rhino Roofers after realizing that the original builders had not installed my roof correctly. From the first phone call, their call center team was incredibly helpful and empathetic, promptly scheduling a free inspection. The assessment process was seamless and efficient, and I appreciated how quickly they identified and addressed the issue.
Alongside the roof repair, I decided to move forward with gutter installation. Rhino Roofers coordinated two separate install dates, keeping the process organized and on track.
After the work was completed, the crew encouraged me to call if any issues came up—which, unfortunately, they did. A minor oversight caused water to flow outside the gutter system. It wasn’t entirely in Rhino Roofers’ control, but once the issue was spotted, I initially had difficulty reconnecting with their team.
I worked through their escalation process, and eventually, the owner reached out to me directly. He explained they were experiencing some technology issues that affected communication and sincerely apologized. That gesture meant a lot. Mistakes happen, but when leadership steps up and takes accountability, it shows the company’s true commitment to its customers.
In the end, the gutters look fantastic, the leak was fixed, and I’m happy with the overall quality of the installation. While there’s still room for improvement in their follow-up process, I’m confident they’re working on it—and I believe they’re headed in the right direction.
I highly recommend Rhino Roofers and plan to use them again for future roofing projects.
Thanks again to the entire Rhino Roofing team for resolving the issue and being open to feedback. I’ll be in touch soon about the next project. Be ready—it’s going to be a big one!
