Roche Bobois

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Judy Savaresvia Google

13 days ago

I had very high expectations when I purchased the Serpentine table from Roche Bobois, given the reputation and premium price of their products. Unfortunately, my experience has been nothing but disappointing. The table had issues from the beginning, and despite reaching out multiple times, my concerns were never properly resolved. Even after escalating to the manager, the situation remained unresolved — leaving me feeling frustrated, ignored, and regretful of such a significant purchase. For a brand that prides itself on luxury design and quality, I expected accountability and customer care. Instead, I was left with stress and disappointment. When you invest at this level, you expect not only a well-crafted product but also reliable service and support — neither of which I received. Sadly, I cannot recommend Roche Bobois based on my experience. If you’re considering a purchase, be aware that once they have your money, the follow-through and support may not live up to the brand’s image.

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Dominic Paramorevia Google

over 1 year ago

The absolute WORST customer service. Waited 9 months for delivery only to be told on delivery part of our order had not been built. Then the other part of the order was delivered broken and we are still waiting for the chair to be repaired. So far we have only been told "Sorry for the inconvenience". THE WORST CUSTOMER SERVICE AND SUPPORT. I regret placing my order with your company and WISH I could cancel NOW!!!!! ABSOLUTE WORST EXPERIENCE!!!!!

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Brian Nvia Google

about 3 years ago

I own a small sofa factory. I wouldn’t consider myself a competitor of Roche Bobois, but more of a fan. In my almost 20 years of making and selling sofas I have taken apart every recognizable brand of sofa to see how they are made, everything from IKEA (which in many cases is not nearly as bad as it’s made out to be), to Room and Board (American Leather, which is much worse than it’s made out to be), to Ralph Lauren (also fantastic), Holly Hunt, B&B Italia , and so on and so forth. But the top top top TOP is Roche. Hands down - best Sofas in the world are Roche. They take style, quality, finish and ergonomics to another level. I think there’s a general idea from many people that this is just rich people buying overpriced furniture. And I will definitely agree about the rich people. And probably many of them don’t even appreciate what they are getting. But as a person who actually knows… I’m tempted to call this good value. People just don’t realize how difficult it is to squeeze that last 10% or 20% out of a product to be better at everything. Sort of like an iPhone, there are lots of phones out there, but else nothing quite like an iPhone, and nothing else quite like a Roche Bobois piece

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Sunna Leevia Google

almost 4 years ago

I ordered 2 sofas in June 2021 and was told September for delivery. It was delivered on January 17,2022 with the worst customer service I have ever experienced in my life. In September, I started to follow up. Each time my salesperson told me she would call back but she never called back. Our final conversation was me calling her again and complaining about the lack of customer service. She then tells me that she is only a designer and has nothing to do with delivery. She tells me that due to port issues, my order is late but then tells me that my sofas are at the factory which has nothing to do with the port issues. She just made up answers because she didn’t know . I went to her boss who found out that my sofas were sitting in Miami. He coordinated the logistics and the delivery date was scheduled for 12-17. Driver never showed, COVID, snow, lies about when it will be delivered, it was supposed to be white glove delivery on 1-17. I found out today from my contractor that the delivery team could not lift the sofas off the truck and asked for help. My contractors team helped them deliver. I paid a premium for white glove delivery. The final straw was the fact that my salesperson sent me an email to come and see her in the showroom to sell me more stuff. Tone deaf and clueless. Not a luxury experience to say the least.

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Cheryl Fongvia Google

over 4 years ago

Exquisite pieces of art that harmonizes form and function. A place to aquire furniture that boasts craftsmanship and uniqueness. Waited 6 months for a lamp, and was not disappointed by the aesthetics of the product. Brady is a polite charismatic salesperson who's voice should be in a Western. It was a pleasure working with him through the process of purchasing and receiving my lamp. Unfortunately, it baffles me how the quality of customer service did not translate down the pipeline to the delivery aspect. When you're paying for a high quality item you'd expect the same treatment throughout. I enjoyed the lamp for a matter of weeks before it stopped functioning. The repair team came promptly as arranged by Brady but they could not identify the issue at my apartment. They had to bring it back for further inspection and "repair". When they were done, it was scheduled to be delivered to my door but instead I find it haphazardly stuffed into the building's mailroom. Cords tangled and the protection film didn't even cover the parts that mattered. Many things went wrong here, but importantly, 1. I'm shocked that a lamp made in Italy broke down in a matter of weeks. 2. They treated my $2K lamp like it was a piece of IKEA furniture. Roche Bobois is known for designer furniture but I'd stay away from anything that's electrical. I don't mind doing business again with Brady but I would absolutely hate to have the same delivery men and person who packed this lamp to handle any of my future purchases.