ROYCE Chocolate Houston

H

Henry Wilsonvia Google

about 1 month ago

The worker was very rude and initially tried to deny me entry because of my service dog. My dog is fully trained and well behaved. I had to explain this multiple times, and the situation became unnecessarily stressful. I informed her that I would report the incident to the Department of Justice if she continued giving me a hard time. I will be reporting this to the DOJ and will not be returning.

A

Applevee DarkGnawExvia Google

7 months ago

July 18, 2025 Location: 9798 Bellaire Blvd Suite M, Houston, TX 77036 Extremely disappointed @ 2 employees working around 2:45-3pm…they were extremely rude!!! This place needs a serious reset in customer service. I walked into the Royce Chocolate store in Greater Houston expecting an elevated, luxury experience. Instead, I got no greeting, no samples, and cold, judgmental stares from the staff. Not a single smile. It felt like I was being judged the second I walked in as if they were trying to decide whether I was “worthy” of shopping there. The tone was condescending, and their energy felt downright sexist like I was being talked down to for no reason. That’s a huge red flag for any brand, especially one that markets itself as premium. If you’re looking for warm service and a luxury feel, go somewhere else. Royce Houston really missed the mark. I will contact Kate Lupsa Area Regional Manager at Royce Chocolate USA and the corporate office and also make sure I will spread this to my viewers about this place

T

Tranika Tuckervia Google

7 months ago

Royce chocolate located in a busy shopping center right off Bellaire, is luxury handcrafted chocolate from Japan (Hokkaido). Millie's warm smile greeted me as soon as I entered the small boutique shop. My first sample was NAMA chocolate. Sweet, creamy and delicious. It literally melts in your mouth. Not too rich but perfectly sweet. Was probably my favorite out of everything I sampled. Another yummy treat was the chocolate covered ruffle potato chips. They come in milk chocolate, dark chocolate and white chocolate. Surprisingly very good! They offer a variety of chocolate bars and gift boxes for special occasions

S

Soo Leong Liuvia Google

9 months ago

Came in Mother's Day after church and a ramen lunch nearby. Royce' was conveniently close when I wanted a sweet after the savory meal. The male staffer was friendly and knowledgeable. We had several samples before deciding on dark chocolate potato chips and the tiramisu wafers. I assume that the Asian female staffer was there to translate for the non-Asian male staffer if needed as she never offered to assist and stayed quietly behind the counter. There were many customers buying items the time we popped in (because mothers are special!). I do enjoy the smoothness of the chocolate. Though I am usually not a sweets person, an occasional treat is is lovely. I admit that I did open the tiramisu wafers before we made it home!

M

Mr. No Tengo Dinerovia Google

almost 4 years ago

First time visit here. The quality of the chocolate was absolutely spectacular! :) Raw chocolate imported directly from Hokkaido, Japan 🇯🇵 I wanted to try out the cherry blossom 🌸 one but the one I wanted already got sold out…. Well, hope to get it next year on time! Definitely recommended and come and enjoy the high quality chocolate 🍫 Cheers 🥂