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Scott Matthewsvia Google

3 months ago

The new store is impressive with a great selection. I found what I was looking for and brought it home in my truck the same day

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Adisyn Hoffvia Google

4 months ago

My boyfriend and I have been looking for couches for quite some time and the experience we had at Rubins was great from beginning to end. We didn’t imagine we’d necessarily be purchasing from them when we walked in, just wanted to browse, and JJ walked up to us to greet us and started conversation with us. We ended up setting up a time with him to have him visit the house and help us in our process. After all, we had visited at least 5 different furniture stores, been looking online, and weren’t finding ANYTHING we liked. Off the bat, what JJ recommended was not a layout or color either of us would have been creative enough to come up with, and we are both so happy we went through with this process and could not be more pleased with the results. I could go on and on, but we were just very impressed by how much consideration was put into making this something that took us and our lifestyle and likes/dislikes in mind. We were very easily able to justify going a little over budget for the great quality of service and products that were provided and I would recommend anyone to at least check out Rubins.

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Julia Theisenvia Google

4 months ago

We ABSOLUTELY LOVE our Natuzzi reclining leather sofa with chaise. Danielle (and the entire team) at Rubin’s was great to work with. We happened to meet the owners who are a delight and we were so happy to support this family owned business. We found the perfect sofa from a fantastic business. Highly recommend.

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Emmavia Google

5 months ago

Just had our first piece of furniture from Rubins delivered... Every part of the process was made enjoyable and easy- Every employee I talked with was very friendly. But Adam Keating was beyond wonderful with planning and talking through design choices. He is very friendly, personable, and not pushy at all; he really let me take my time with fabric and leather choices. The delivery was smooth and the gentlemen were very respectful of our space. We can't wait to move on to other rooms in our home! Highly recommend Rubins! Thank you

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Yalda Z.via Google

11 months ago

I have been a fan and customer of Rubin's furniture for more than a decade. My husband introduced me to them, and he has been a customer of theirs for more than thirty years. As longtime customers of Rubin's, we feel it is important to share our recent negative experience. We were frustrated and disappointed not with the product but with the after-purchase service received. We believe the quality of Rubin’s customer service and their standards have significantly deteriorated. We recently purchased a beautiful green Natuzzi Speranza three-piece sectional couch as a floor model. We thoroughly inspected all the areas that were accessible in store and found no major issues. However, upon delivery, we discovered a coin-sized scrape down to the raw leather on the back of the couch. Our sales representative, JJ, told us that this happens all the time and that their leather expert would easily fix it. After waiting two weeks for the repair, the "Repair" made the situation much worse. To fix one small corner where the color had been scraped off, he "spray-painted" a large area around with a color that did not match. He then tried spaying the undamaged adjoining piece for no apparent reason. Instead of one corner of one piece we now have obvious discoloration on two out of the three pieces. In addition to deliberately spray painting a large area of two pieces, he managed to get very visible paint spatter across several feet of the leather effectively the entire side of the piece. His attempt to clean up the mess only exacerbated the problem, and when we expressed our concerns, he abruptly left, leaving us with no explanation and vague statements that "it will clean-up with a wet cloth when it is dry". My husband had to chase him out the door barefoot on the cold cement to ask what we should do next and how long we should wait for drying, only to be told, “JJ will explain everything.” The paint spatter was in fact permanent as was the miss-colored oversized repair and everywhere he tried to clean up. We immediately documented and notified the Staff at Rubin's about our experience, but were told to contact the manager in a couple days when they were in. To our dismay, she responded to our detailed description and multiple photos by referring to the repair as looking "perfect". We are including a photo so you can judge for yourself. The manager insisted that the couch was a floor model and heavily discounted (looking at previous reviews, this is very similar to what was told to Matt S.) The model was discontinued and looking at numbers from online retail stores, this model/year is offered for $1000 less to a brand new one only $1000 more. She has never actually addressed whether the damage was pre-existing or happened after we made our purchase decision and paid. The location of the damaged corner could only really happen where it did if the pieces were separated for transport. This was purchased as a floor model, that does not mean any damage after we inspected it and paid for it and before receiving would be our problem. We invested so much time in finding a unique piece of furniture we truly loved. We paid thousands of dollars to have it damaged not once but twice. None of which compares to the frustration and lost time post-purchase. Now, we are left with a spray-painted couch that has mismatched colors and white residue all over it. Not only our concerns were not taken seriously, but our hopefully uniquely negative experience and objective evidence were essentially ignored. Instead, we were given generic non-answers that may as well have been cut and pasted. While she finally acknowledged our frustration, she never admitted that this was not a ‘perfect repair’ and how much of a waste of time, energy, and trust this purchase has been for us. They did offer in-store credit for something else at full price. Thanks, but no thanks! This is where we part ways with Rubin’s. We just wished we could erase both the 'botched repair' from our couch and this experience from our minds.